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Top-Level Customer Service through CRM Solutions Development Outsourcing
Your business evolves around your customers. Your employees and channel partners are the
gears of your customer-oriented initiatives. And our custom Customer Relationship Management
(CRM) software development, integration, testing, and implementation services, rendered offshore
and nearshore from our software development centers in Central and Eastern Europe, are designed
to support your CRM efforts in all CRM segments: operational, collaborative, and analytical.
Besides our ability to tailor custom CRM solutions to your needs, whether in account management,
sales force automation, campaign management or customer intelligence, we also rely on the solutions
provided by our technology partner – SAP AG. As an official implementation and customization
partner of SAP, we provide integration of custom CRM applications with the SAP ERP R/3 systems.
Our custom CRM solution development expertise lends itself neatly to the needs of a wide array of industry verticals:
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Software and Technology |
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Finance |
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Travel and Hospitality |
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Healthcare & Insurance |
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Energy |
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Retail |
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Telecommunications |
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Manufacturing |
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Metals & Mining |
Our CRM practice builds on years of software development experience. If necessary, your brand-new custom CRM solution can incorporate our proprietary reusable components for increased cost and resource efficiencies:
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Provider Information and Credentialing |
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Broker Portal |
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Self-Service Individual Portal |
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Individual Sales CRM |
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Account Management Component |
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Life Insurance Quote Engine with the NeedAnalysis functionality |
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E-Signature component for online Life Insurance applications |
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SMARTS (sales, marketing & reporting tracking system) |
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Global Sales Force Automation |
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Mobile CRM Support via "Virtual Sales Office" |
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Travel Deals Engine |
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Travel CRM Solution with integrated eSlice Reporter |
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Customer Loyalty Solution |
As Central and Eastern Europe's largest, most experienced, and financially stable custom software development outsourcing provider minimizing outsourcing risks through transparency, security, and IPR protection, we possess all the necessary qualities and resources to help you render top-level service to your customers while enabling your employees and partners capitalize on the tangible benefits of smartly automated business processes.
"The EPAM team listened and heard what we were trying to do (and sometimes understood more than we did) and presented us with solutions that were exactly what we were looking for. They helped us think about things we hadn’t thought of and the product is so much better as a result. They have been SO responsive that at times we know we have a hard time keeping up.
The end result of the development efforts was extremely well received by the Consumer Aware Board. I am looking forward to a continued relationship with EPAM."
Patricia Ball
VP, Product Development and Management
Consumer Aware Inc.
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VARBusiness 500 Awards
Honor Top Solution Providers |
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| "EPAM Systems delivers software product development, testing, maintenance and support services, as well as complex industry solutions, to clients in more than 30 countries worldwide. EPAM architects systems that cover multiple channels from Web sites to POS to call centers and salesforce, as well as develops industry-specific CRM solutions that help retailers and consumer products companies understand their customers and support their sales."
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