In a series of interviews with Finextra, a leading independent newswire and information source for the worldwide financial technology community, EPAM’s Balazs Fejes, SVP, global head of financial services business unit, discusses critical changes and struggles that the digital revolution has brought to banking.
As customer requirements are increasing, they raise the bar of service expectation and increase demand for precisely tailored solutions. Why are banks lagging behind leading retailers and falling short of providing a truly seamless, omni-channel experience? In the episode, Mr. Fejes outlines how to lose the “baggage” of obsolete back-office systems and rise up to customer expectations. Learn more
On-demand webcast: join Balazs Fejes along with panelists from Deutsche Bank, RBS Global Transaction Bank, and Sberbank for the webcast exploring how banks are responding to increasing demands for improved customer engagement. Download the webcast