CRM & Loyalty

EPAM works with clients across industries to develop and enhance customer-centric solutions.

From technologies that promote customer engagement to enhanced service applications, to deep marketing analytics and business intelligence solutions, our integrated CRM services and capabilities can help simplify CRM initiatives and drive customer value.  

Our strengths include:

  • Loyalty and Rewards programs
  • Customer Interaction Centers
  • Implementation of proprietary, SaaS, and open source CRM and Contact Management Systems
  • Database Marketing and Analytics
  • Customer visioning tools
  • Campaign/Offer and Promotional Management technologies
  • Social media integration and tracking

Because CRM efforts typically encompass a range of business and technology challenges, EPAM approaches each project with a unique custom-fit approach. Our engagements range from a ‘buy and integrate’, to a ‘component build’, to a complete ‘custom build’ solution. As with many of our strategic focus areas, EPAM continues investing resources in developing a range of solution accelerators that include both highly specialized consulting capabilities as well as software components. By working closely with our customers and our partners, EPAM is able to support CRM initiatives that may range from global multi-country, multi-language efforts to specialized micro sites that deliver personalized offers to a given consumer segment.

EPAM advantage

EPAM’s expertise and experience in CRM and related front-end sales systems allows us to provide an integrated services offering that takes advantage of leading components, EPAM IP, and our advanced engineering capabilities, optimized by the cost advantages of our NearShore/Offshore development team flexibility.

Featured Case Study

EPAM helps the largest Online Travel Agency in the world reinvent Customer Rewards by launching a brand new loyalty program that rewards consumers for booking flights, hotels, packages and activities.