EPAM's Application and Infrastructure Management Group provides an integrated set of services covering the entire end-to-end lifecycle.

More than ever Application Systems Management (ASM) and Infrastructure Services (IS) are critical to the success of the modern enterprise. There is a clear need for organizations to maximize their productivity while both embracing new business requirements and ensuring that applications can run at peak performance with minimum downtime. Tighter integration with Development, Testing and Maintenance, private and public clouds, and mobile infrastructures can increase the needed staff qualifications and raise the IT investment required for success. Combined, these factors can bring many new complexities to what many consider to be the most mature and stable area of outsourcing.

EPAM Advantage

EPAM's Application and Infrastructure Management Group provides an integrated set of services covering the entire end-to-end lifecycle:

• 360 degree view of application management and infrastructure
• Increased responsiveness with optimized MTTR
• Centralized capacity and availability monitoring and management
• Rigorous change management and consolidated configuration
• Integration with Application Maintenance and Support providing Level 2+ and Level 3 services
• Cloud Infrastructure with on-demand just-in-time resource provisioning
• ITIL v3 service delivery framework, COBIT governance
• Six Sigma based continual service improvement 
• Certified Infrastructure Management standards: ISO 9001, ISAE 3000 Type 2 (SAS 70 Type II), and ISO 27001:2005
  

Application management meets industry knowledge

Today EPAM provides ASM and Infrastructure Services for the clients in all major industries including:

• Financial Services
• Business Information & Media Services
• Retail and Consumer Goods
• Software Product Development
  

EPAM Application Management Services

EPAM's application management services ensure increased productivity and lowered Total Costs of Ownership (TCO) by consolidating application infrastructure management into a framework that includes:

Infrastructure services:

• Network management 
  • Networking and VLAN Configuration
  • Managed Hardware Administration
  • Remote Access / VPN Configuration and Operations
  • VoIP
  • Troubleshooting and Traffic monitoring
• Server management
  • Virtualization
  • Patch management & Basic Administration
  • Backup, Restore, and Upgrades
  • Storage management

24x7 application management services:

• Service Desk
• Application Operation including
  • Database and Data Warehouse services 
  • Middleware operation services 
• Application Monitoring and Event Management  including
  • Proactive and Reactive Monitoring
  • Service Level Monitoring and Event Management 
• Applications Management including
  • Application Enhancement and Continuous Improvement 
  • Application usage audit and trending
  • Application Release and Deployment 
  • Systems Configuration and Change Management
  • COTS / Enterprise and Packaged Applications Management

EPAM consulting services:

• Process Audit
• Infrastructure Audit and Planning
• Capacity Planning, Optimization, and Management 
• Knowledge Management
• Architecture and Design
• Performance Tuning and Optimization
• Continuous Improvement