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Benefits of Outsourcing Close to Home
In today’s ultracompetitive marketplace, any advantage can become the winning edge over the competition. For our clients in the EU, having EPAM Delivery centers close to home can become the critical difference between maximizing a new opportunity and business as usual. Across all of the industries we serve from Financial Services to Business Information and Media to Retail and Travel, a NearShore model can help reduce engagement complexity and expand the range of EPAM capabilities that can be utilized.
EPAM’s strategic location in Central and Eastern Europe has always been advantageous for clients with operations in the EU and helped to stage global deliveries for some of our very first large clients. With the acquisition of Fathom Technologies and the establishment of our European Headquarters in 2004, our focus on Nearshore delivery has expanded beyond the traditional advantages of reduction of time-zone conflicts and fewer cultural barriers. Our EU-centric Client Service offices in the UK, Germany, Switzerland, Sweden, Poland, and Hungary can engage more closely with local clients and offer a wider range of services and expertise than traditional offshoring allows. NearShore engagements offer clients a more holistic, interactive experience that more closely resembles traditional high-touch consulting services, but at a fraction of the cost. With the added benefit of reduced concerns in the area of process and data security and the ability to create fully integrated teams with significant onsite presence and reduced need for multiple layers of project management; the result is a compelling overall value proposition.
More Agile with NearShore
With the increased push for adoption of Agile development methodologies, EPAM’s NearShore proposition is even stronger. Distributed Agile is an approach that is enabled by EPAM processes and tools regardless of delivery location. However, Nearshore delivery allows for a smoother transition for clients who haven’t adopted the full Scrum methodology, but who rather wish for a more iterative, more collaborative and responsive engagement approach. The availability of expert resources and the ability to deploy those resources to EU-based clients quickly and inexpensively, allows engagements to take on the advantages of both models: the lower costs of offshore together with the proximity and flexibility of onshore.
More Options with NearShore
With proximity comes a range of service offerings that expand the boundaries of traditional outsourcing. EPAM takes advantage of our Client Service locations to offer a broader range of engagement models than can be made to work with traditional offshore engagements. These include a growing range of front-office and ad-hoc/on-demand services across a number of our competencies: everything from agency-like content production organizations to service-desk-based BI reporting to real-time support of essential business applications for which being in the same time zone as the businesses that rely on them, is critical.
The Company, a leading European Retailing Group with over 800 stores in 16 countries across Europe and Asia, turned to EPAM in 2009 to enhance the functionality of the sales portal for one of their main retail divisions. In addition to the portal uplift, EPAM also worked with the Company on ways to expand sales via the creation of a mobile sales-channel. By improving their eCommerce portal and extending their reach into mobile platforms, EPAM has help the Company to both boost sales across their business lines and improve their customer satisfaction levels.