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A leading global investment bank with a strong presence in Europe, the USA, Latin America, Africa, Asia, the Middle East, and Australia.
A leading global investment bank was looking to expand and consolidate its IT capacity cost effectively in an Offshore location that could effectively serve its EU, US, and APAC markets. They were looking for a partner that could handle application development and testing (Build the Bank), as well as provide Application Management and Production Management (Run the Bank), across the full spectrum of their financial business lines. This included business critical applications from front to back office functions across all product areas:
Given the nature and scope of the Company’s requirements EPAM was the chosen partner based upon:
EPAM’s long experience tapping in to the talent and infrastructure of CEE provided the Company with the confidence they needed to move ahead with building a large scale center in the CIS region. Together, we built out an ODC that grew to over 300 people in its first 12 months, and continues to expand aggressively in line with the Company’s target goals.
The current team in our “Run the Bank” operation at the ODC covers Application Management and Production Support. In addition to expanding our own existing support capacity EPAM was able to draw on strong connections with local business schools to quickly build training programs for bright graduates with the right credentials to become successful support professionals.
Today the Application Management team there is made up of about 180 people handling Level 0, Level 1, and Level 2 operations including:
All support processes in place at the ODC are ITIL® compliant. The team has established well-defined procedures for new applications on boarding, and have built out and maintained mature support documentation for all existing applications and services.
The 120 person strong “Build the Bank” team, focusing on Application Development & Testing at the new ODC, have deep experience with a range of key technology sets:
Within the first year of the engagement, EPAM was able to:
EPAM now serves all of the Company’s business areas for their offices in the Americas, EMEA and APAC, providing them with comprehensive Application Development, Application Testing, and Application Management Services. As a result of this effort, the Company is well on its way to achieving their goal of significant reductions in the “cost per head” of their IT services, without any reduction in quality or responsiveness.
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