Outsourced Center of Excellence for Largest CPG Company

The Company is one of the world's largest FMCG companies, operating in over 200 countries and employing over 100,000 people globally.

As an experienced outsourcing services “consumer”, the Company is continually looking for more effective ways to enhance the transparency, flexibility and resiliency of their IT operations. They view their strategic outsourcing vendors as collaborators and partners in this process, and encourage them to be innovative and creative.

The Company initially worked with EPAM on the development of a new customized internal portal. The portal was designed to scale to over 100,000 total end users and needed to support over 10,000 simultaneous visitors - all while maintaining very fast response times. Despite tight time frames and project complexities, the project was delivered on time and within budget. The Portal has since been launched in 90 countries around the globe. It continues to be supported by the EPAM team, who provide ongoing maintenance services for it.

With a strategic view to the relationship, EPAM established a dedicated Center of Excellence (CoE) with the Company to develop and refine a Managed Delivery Model for them that would maximize innovation and further streamline the development processes being used there.

The establishment of the CoE has helped the Company to:

• Scale effectively and flexibly to meet fluctuating demand
• Reduce their overall costs of development
• Reduce administration and overhead costs
• Improve on-boarding effectiveness
• Improve the quality of development
• Improve time-to-market
• Stress reuse, innovation, and thought leadership

To ensure the effectiveness of the CoE’s efforts, EPAM - together with the Customer - established a number of key metrics that would be continuously monitored, such as Effort Variance, Defect Containment, Defect Effectiveness, Production Performance, and Rollback.

EPAM has been able to meet or exceed all of the target metrics established with the Company, and has provided them with a range of concrete benefits:

• Improved development quality
• Retained knowledge of environments and operations
• Core team consistency and quicker ramp up
• Reduced on-boarding times
• Reduced administrative overhead
• Faster project startups
• Better requirements traceability and deliverables
• Improved customer satisfaction (EPAM is the #1 Outsourcing Vendor for the Company)