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Shall We Chat: The Search for Value in Conversational Commerce

7 May 2019
Ziggy Stardust, Google
Six Pancras Square, Kings Cross, London, N1C 4AG, UK
5 PM – 8 PM


Enterprise Architect, Marks and Spencer

Founder of Coded Futures

Senior IT Architect, Google Cloud

Senior Director, Retail and Consumer Business Consultant, EPAM

With voice interactions now reaching critical mass in the connected home, and social media platforms boasting over 300,000 chatbots, more retailers are considering how to deploy conversational commerce capabilities to deepen customer engagement. However, in our fail fast business culture where investments are expected to yield short term ROI, identifying where business value lies is critical.

EPAM & Google Cloud are bringing together business and technology leaders to discuss how to find real business value in conversational commerce.

We will answer practical questions such as “where do we start?” and “what are the pitfalls?”, as well as providing a practical roadmap to reach your potential as a technology game changer.

Speakers include:

  • Akash Parmar, Enterprise Architect, Marks and Spencer
  • Daniel Bobroff, Founder of Coded Futures
  • Kasia Faber, Senior IT Architect, Google Cloud
  • Justine Stanton, Senior Director, Retail and Consumer Business Consultant, EPAM

If you’re looking for new ways to approach, engage and retain customers, this session will leave you with practical ideas and takeaways to present to your organization.

Through its business and innovation consulting, design thinking, and world-class engineering capabilities, EPAM delivers next-gen solutions to accelerate business transformation and help clients stay competitive. With a combined engineering heritage and focus on innovation, Google Cloud and EPAM can optimize and build what you need to be competitive today while helping you develop a future-proof roadmap for tomorrow.

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