With Amazon Connect, we build call flows, rules and reports that increase operational efficiency and improve the customer experience.
We enable the Amazon Connect Softphone to support 16-kHz audio and resist packet loss, so agents always have high-quality call experience with customers.
HIGH-QUALITY AUDIO FOR AMAZON CONNECT SOFTPHONE
We use the Amazon Connect Contact Lens to automatically define filters with customer information, such as specific keywords and phrases extracted from calls with real-time or post-call rules
We automate the contact center with Amazon Connect to improve agent efficiency and reduce the time they spend on repetitive tasks so they can provide the best possible experience for customers.
CONTACT CENTER AUTOMATION
We offer quick case resolution and maximize agent productivity with recommended articles and optimized articles searches.
Through Amazon Connect, we enable your agents to provide immediate support over video calls from anywhere, so they get valuable face time with customers.
We use Amazon Connect to provide a single UI and routing engine for calls and chats, which makes your agents more efficient.
Agent Workspace enables your agents to seamlessly handle cases from one screen with an easy-to-use service console. We make the platform even better by equipping it with built-in productivity tools and adding a 360-degree view of every customer.
AGENT WORKSPACE (CONTACT CONTROL PANEL)
We leverage Contact Lens for Amazon Connect to help our clients understand the sentiment, trends, and compliance of customer conversations.
REAL-TIME SPEECH & SENTIMENT ANALYSIS
We build intelligent Amazon Lex chat bots and fully integrate them with Amazon Connect so that you can effectively support customer requests during and outside of your business hours.
CHATBOTS POWERED BY AMAZON LEX
We use Amazon Connect to build custom interactive voice response (IVR) solutions that enhance the caller experience with contact flow management.
We utilize Amazon Connect’s powerful analytics tools, including its visual dashboard with customizable real-time and historical metrics, to improve performance and lower costs.
REAL-TIME & HISTORICAL ANALYTICS
We leverage Amazon Connect to enable integrated call recordings that help you assess and improve agent performance.
SALESFORCE CALL RECORDING
With Amazon Connect, we optimize your team’s schedules and equip your agents with the right skills.
We integrate Amazon Connect’s administration dashboard to provide a single pane of glass for your agents that gives them a holistic view of your customers.
We integrate Amazon Connect Computer Telephony Integration (CTI) into your Salesforce Service Cloud Voice to enable an intuitive softphone with powerful omnichannel features.
SALESFORCE SERVICE CLOUD VOICE
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