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EPAM + Salesforce

As a trusted consulting and implementation Salesforce partner, we help our customers from around the world determine the optimal mix of Salesforce products and features to drive business transformation. Through our deep engineering expertise, we define the right approach and combination of middleware and APIs to integrate these solutions with on-premises applications.

EPAM + Salesforce at a Glance

10+

Years of Experience Leading Salesforce Implementation Projects

800+

Salesforce Consultants & Engineers Worldwide

4.6 out of 5

Customer Satisfaction
Rating


700+

Salesforce
Certifications

100+

Projects
Delivered

EPAM’S OVERALL SALESFORCE CAPABILITIES

CONSULTING

  • Business processes review
  • Implementation of Salesforce Best Practices
  • Configuration of full-scale solutions

APPLICATION DEVELOPMENT

  • Implementation based on configuration and APEX/Visualforce
  • Implementation of Sales, Service and custom solutions
  • Business processes automation

SYSTEMS INTEGRATION

  • Integration with external systems using REST, SOAP and BULK APIs
  • Integration using third-party connectors
  • CTI Integration
  • UI integration (Canvas)

IMPLEMENTATION OF APPEXCHANGE APPS

  • Development of custom packages
  • Support of Salesforce security review
  • Support of release packages and deployment to customers

MIGRATION OF LEGACY APPLICATIONS

  • Analysis of legacy apps
  • Implementation of new apps using Salesforce Best Practices
  • Automated data migration

SUPPORT & MAINTENANCE

  • Different levels of end-user support
  • Testing and bug fixing
  • Solution enhancements
  • Release management

SALESFORCE CLOUD EXPERTISE

Sales & Service Cloud, CPQ, Field Service Lightning, Salesforce Platform

  • Establish well-defined sales processes by managing lead qualification and conversion, contract management and configuration of Sales Console—all with Lightning platform
  • Implement quotation management solutions (CPQ)
  • Create robust, customer-oriented, multichannel service experiences through case management, knowledge base, call centers, chat bots and other channels
  • Leverage Filed Service Lightning (FLS) to deliver flexible services based on time constraints and provide real-time data from any device on-site
  • Develop custom event management solutions and applications using Apex, Visualforce and approvals

Commerce Cloud

  • Develop and support a fully featured store
  • Provide a full set of embedded services
  • Implement Business Manager extensions
  • Leverage custom-built accelerators and connectors/cartridges 
  • Apply headless architecture using a variety of technology stacks
  • Integrate third-party services across different domains (tax, payment, rating, review, fraud detection, visualization, etc.)
  • Provide advanced eCommerce capabilities, including analytics, personalization, content management, search, etc.
  • Perform high-level discovery site readiness assessments
  • Run Einstein AI configurations 

Community Cloud

  • Implement self-service portals for customers, partners, agents, patients and members
  • Customize solutions, meeting unique brand requirements
  • Connect medical data from third-party systems to generate a comprehensive view on a single page
  • Build dynamic, reusable Lightning components for Community Cloud to save time and reduce costs
  • Leverage Google Analytics for a 360-degree customer view

Health Cloud

  • Provide a comprehensive view of patient and prescriber profiles, including care plan, care team, appointment scheduling, quotation, etc.
  • Develop custom healthcare applications for diagnostics and preventive care
  • Provide self-service portals for patients and agents (services requests, Live Agent platform, etc.)
  • Monitor critical online channels and conversations, and distill the information to create actionable insights in Health Cloud
  • Adjust processes to adapt to a remote service model, implement preventative measures and enhance virtual patient engagement
  • Leverage IoT technologies to capture known indicators for proactive customer service while dramatically reducing downtime

Marketing Cloud, Pardot

  • Develop and integrate complex-cross channel marketing campaigns with CRM to nurture leads and prospects through timely and effective promotion and actionable campaign management processes
  • Help customers define personas, create journeys, segment audiences and create personalized content for omnichannel marketing
  • Implement personalized digital communications to enable dynamic, highly personalized and triggered campaigns based on predictive intelligence (e.g. user behavior, preferences and segmentation)
  • Use social and web technologies to collect customer feedback and drive actions to help clients respond quickly to their customers
  • Run Pardot for B2B marketing automation to streamline revenue growth and accelerate sales

Integration Cloud

  • Provide consulting services using the MuleSoft API management integration platform, including strategy and architecture, API and integration programs operation, API development, integration solutions, etc.
  • Connect Salesforce with applications by choosing the right approach and integration technologies, including MuleSoft, Dell Boomi, Informatica Cloud, Salesforce Connect, Jitterbit, REST / SOAP, Bulk API, Amazon S3, etc.
  • Leverage connectors and third-party solutions for SSO, CTI, Salesforce Marketing Cloud Connector, Marketo, JIRA Connector, LinkedIn Sales Navigator, Seismic and email services

Why work with EPAM?

Full-Service Consulting & Strategy
  • Holistic Salesforce product implementation expertise
  • Digital strategy and design of full-scale solutions on Salesforce
  • Consulting support for the creation of Salesforce CoE, change management and intelligent automation
  • Strategic guidance on Salesforce products, licenses and architecture
  • A highly skilled global team of engineers for implementation and product development
Engineering Experience
  • Configuration and custom development on Salesforce Lighting, APEX and JavaScript
  • Extensive data and system integration capabilities, data migration, CI/CD and automation
  • Wide integration expertise using middleware (MuleSoft, Dell Boomi, Informatica, Jitterbit, etc.), connectors (CTI, SSO, JIRA Connector, DocuSign, Conga, etc.) and custom APIs (REST, SOAP, Bulk, Streaming, etc.)
  • Development of custom packages for AppExchange, including security review and solution deployment
Design Thinking Expertise
  • Collaboration with digital strategy and experienced design teams to add business value and enable customers to realize their transformation vision

Global Presence

  • Nearshore and offshore delivery centers
  • Traceability of regulatory, cultural and language requirements

Industry Expertise  

  • Healthcare & Life Sciences
  • Retail & Distribution
  • Media, Entertainment & Telecom
  • Financial Services
  • Insurance

CONTACT US TODAY TO LEARN HOW EPAM + SALESFORCE CAN HELP YOU CONNECT WITH YOUR CUSTOMERS IN A WHOLE NEW WAY