Systems Engineer
- Shenzhen, China
DESCRIPTION
Currently we are looking for a talented Systems Engineer for our Shenzhen office to make the team even stronger.
The responsibilities would consist of day-to-day support of particular retail application complex and updates testing and distribution across business units across Europe and Asia. User-base would comprises local IT services across business units. Operational environment is Windows with DBs running on MS SQL. Understanding of batch scripting, XML and message queues would be a plus.
Requirements
- 3+ years of application support experience
- Solid experience in MS SQL and understanding of database concepts in common
- Network infrastructure knowledge (protocols, ports, etc.)
- Proven problem solving, troubleshooting, technical and customer service skills
- Knowledge of basic MS Windows administration and general desktop support issues
- Knowledge of Jira, Confluence, SharePoint and other collaboration tools
- Basic testing skills
- Excellent problem solving skills
- Fast learner
- Good communication skills
- Good command of spoken and written English
- Flexibility to a rapidly changing environment
Nice to have
- Retail processes experience or knowledge
- Knowledge of or experience in Agile/Scrum practices
- Familiarity with E-commerce domain
- Knowledge of monitoring tools (BigFix, PRTG, Zabbix, Nagios, etc.)
- Support procedures: ITIL knowledge (Incident, Problem, SLA, OLA, etc.)