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Delivery Manager

  • Amsterdam, Netherlands
Job #: 44381
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Currently we are looking for a Delivery Manager for our Amsterdam office to make the team even stronger.

Our Technical Delivery Managers oversee management of key EPAM client relationships, taking a technically ‘hands on’ approach to define and deliver solutions and driving a culture of continuous improvement. They are accountable for the solution, overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it. Projects range from 20-100 people with typical large-scale clients.

Responsibilities

  • Form and support any internal and external processes that will help increase software delivery efficiency and quality
  • Play a proactive role in proposing technologies, tools & approaches
  • Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle
  • Coordinate the preparation of customer proposals and statements of work
  • Manage high-level client expectations and relationships, looking for opportunities to up/cross-sell products and services through relationship management
  • Deliver customer projects successfully
  • Ensure that projects are delivered in line with EPAM process and methodologies
  • Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives
  • Prepare estimations on time frames, quality and quantity of resources required to successfully implement projects; develop project plan incorporating all project variables
  • Establish criteria concerning deliverability, performance, maintenance, design and costs
  • For the top management and client - act as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp downs etc
  • Build delivery timelines for multiple streams, analyzing internal/external dependencies

Requirements

  • Minimum 10 years working experience in IT service delivery domain
  • Engineering background in Java, C++, .NET or another tech stack
  • Experience on E-commerce solutions is mandatory
  • Experience in handling complex delivery projects (50+ people) involving distributed delivery teams
  • Profound experience in onshore, nearshore and offshore outsourcing and delivery models
  • Understanding of Enterprise Architecture Patterns, able to read and validate software architecture documentation
  • Experience with the following software development processes: Agile, Scrum
  • Hands on executing project with Agile (Scrum, Kanban) adopting processed to customer needs
  • Expertise in Customer Relationship Management / Account Management
  • Ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
  • Fluent verbal and written English
  • BS or master’s degree. Graduate degree in Computer Science, Information Technology or related field

We offer

  • Competitive Compensation
  • 26 paid holiday days
  • Commuting to work- costs reimbursement
  • Option to participate in our Pension Plan scheme OR Health insurance Compensation
  • Discretionary Performance Based bonus
  • Laptop + Corporate Simcard
  • Annual Salary Review
  • Trainings, Internal Education and Dutch Language Courses
  • Relocation Package
  • Regular Corporate and Social Events
  • The opportunity to be part of a diverse and multicultural company

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

A day in the life

SALMAN TALAT
Account Manager
Toronto, Canada

IRYNA KOVALENKO
Delivery Manager
Kyiv, Ukraine

JAN MAZUREK 
Senior Business Analyst
Gdansk, Poland

DANIELLA KOROSSY
Project Manager
Budapest, Hungary

MIGUEL MURILLO
Software Engineer
Guadalajara, Mexico

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