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Cloud Technical Support Engineer (Infrastructure and Network)

  • Tokyo, Japan
  • hot
Job #: 44596
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Cloud Technical Support Engineer (Infrastructure and Network) for our Tokyo office to make the team even stronger.

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Provide Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

Requirements

  • AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with Shell scripting
  • Familiarity with multi-tasking and multi-processing
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiarity with SQL
  • Familiarity with cloud computing
  • Strong business ownership and customer focus
  • Japanese Language at Native Level Required
  • English at Business Proficiency Level required

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++, etc.)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

We offer

  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Opportunities for personal and professional growth
  • Friendly team and enjoyable working environment
  • Flexible working schedule

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

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