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Digital Delivery Manager

  • Toronto, Canada
  • hot
Job #: 45364
Named as one Fortunes’ List of 100 Fastest Growing Companies for 2019, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


EPAM, a global provider of software engineering and IT consulting services, is currently looking to add a Digital Delivery Manager (DDM) for a permanent, full-time opportunity to join our leadership Delivery group.

Since 1993, EPAM Systems, Inc. has leveraged its software engineering expertise to become a leading global product development, digital platform engineering, and top product design agency. Through its 'Engineering DNA' and innovative strategy, consulting, and design capabilities, EPAM works in collaboration with its customers to deliver next-gen solutions that turn complex business challenges into real business outcomes.

Our ideal candidate will act as the overall delivery lead on complex digital projects with significant technical complexity. DDM is a senior leader expected to interact with the client’s C suite, technical groups, and business units serving as a trusted consultant. Day to day responsibilities include project/delivery co-leadership of global technical, UX, BA, and QA streams.

Your practical experience is a must in leading cross-functional teams, ensuring green delivery, ensuring a one-team approach, and providing hands-on leadership of global delivery teams.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact your recruiter if you have questions in this regard, or if you require an accommodation to complete the application process.


What You’ll Do

  • Leading Complex Digital Delivery:
    • Leads project(s), sub-project(s) or stream(s) with average team size of 30 to 70+ FTEs depending on the project. Responsible for delivery of required module(s) or solution(s), communication with the customer and handling of all project related delivery matters
    • Work with Architect and UX leads to create modern enterprise digital solutions based on a variety of application platforms, cloud infrastructure, advanced data/machine learning features, and user driven designs
    • Understand dependencies of technical components, relationship with UX / Design, 3rd party integrations, and level of risk involved with specific implementation approaches. Able to correlate architecture with a detailed implementation plan. Actively monitor, manage, and resolve any risks
    • Lead off-shore and on-shore teams along with DMs and PMs. Foster One Team mindset. Track delivery efficiency and work with PMs/DMs to increase each sprint and keep on track for green delivery
    • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Client Management and Technical Consulting:
    • Work with all client groups and client leadership. Understand internal client dynamics. Understand influencers and decision makers and their part in the overall company’s strategy
    • Guide client in the most efficient implementation in an integrated, mixed delivery model (mixed client and EPAM resources or responsibilities). Set quality gates and systematic approach to success. Track and improve delivery efficiency
    • Serve as an expert Digital implementation consultant, providing expert advice to clients on technical Transformation/Product strategies. Understand the intersection between technology, customers, and business
    • Think out-of-the-box and work with Account Manager and other EPAM leadership to craft proposals for additional solutions and services based on the specific technical needs and business objectives

What You Have

  • 5-10 years of demonstrated track record in leading teams delivering end-to-end digital solutions
  • At least 50% working/delivery experience and 50% in-depth understanding of the following implementations:
    • In-depth knowledge of one or more: ERP Solution, CRM, e-Commerce, Enterprise CMS
    • Microservices and API-First Solutions
    • Classic vs Headless CMS
    • Cloud Based Delivery
    • DevOps including CD/CI
    • Service Operation models for Enterprise Solutions
    • Front-end framework solutions and implementations
  • Deep understanding of UX principles and user-driven design
  • Understands user research and audience identification
  • Understanding enterprise implementations of complex digital solutions
  • Ability to collaborate with high-performing teams and individuals to accomplish common goals
  • Strong Knowledge of and experience with: Systems Analysis and Design, Agile Team Management, Resource Allocation, and Delivery Process Improvements
  • Strong problem solver and creative thinker
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Experience managing and monitoring performance metrics across large scale accounts and project streams
  • Exceptional leadership/management skills with seasoned presentation skills
  • Strong digital knowledge with particular emphasis on delivery, strategy, consulting, team management and product development
  • Proven ability to manage client engagements under high stress
  • Strong negotiation skills
  • Able to travel 30%+ depending on a project
  • Bachelor degree or higher

What We Offer

  • Extended Healthcare with Prescription Drugs, Dental and Vision Insurance (Company Paid)
  • Life and AD&D Insurance (Company Paid)
  • Employee Assistance Program (Company Paid)
  • Unlimited access to LinkedIn learning solutions
  • Long-Term Disability
  • Registered Retirement Savings Plan (RRSP) with company match
  • Paid Time Off
  • Critical Illness Insurance
  • Employee Discounts

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

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