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Technical Account Manager London, UK

Technical Account Manager Description

Job #: 51709
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


We are looking for an experienced Technical Account Manager to come on board and support our operation in London.

Our client is involved in immersive 3D/VR simulation and technical design experiences for industry/commercial application in areas such as the automotive industry.

As a Technical Account Manager, you should be passionate about building relationships and providing excellent support for external and internal customers.

You will serve as a primary contact for key accounts, ensuring that Sales, Support, and Engineering are working effectively together to meet their needs.

While you may not have the deep technical knowledge to personally resolve complex technical issues, you know enough to synthesize key information, appropriately triage, and facilitate technical conversations.

This is a consulting role in which you will sometimes be working on customer sites, so some travel should be expected.

Responsibilities

  • Maintaining active relationships with key accounts, building rapport and understanding their business needs. Synthesizing these needs and communicate to Engineering and other stakeholders
  • Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
  • Driving onboarding process and ensuring successful support in early adoption phases
  • Monitoring issues submitted to Support and assisting with triage or initial response as needed
  • Effectively identifying common issues or questions, using these to drive training plans or documentation in partnership with the Learning team
  • Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
  • Facilitating interactions between customers and Engineering, which may include written responses, in-person visits, or calls
  • Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
  • Tracking and reporting on key account health metrics, driving any changes needed
  • Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
  • Collaborating well and grow cross-functional and partner relationships

Requirements

  • Experience working in fast-paced technology companies
  • Strong experience in an Account Management type role
  • Familiarity and experience with some of the following - large scale gaming/virtual reality platforms/3D simulation experiences/computer graphics/automotive industry
  • Willingness to travel 25-30% assuming travel corridors are open

We offer

  • We offer a range of discretionary benefits from time to time, including
  • Group personal pension plan, life assurance and income protection
  • Private medical insurance, private dental care and critical illness cover
  • Cycle scheme and season ticket loan
  • Employee assistance program
  • Gym discount, Friday lunch, on-site massage and social events
  • 1 day off for your wedding and baby basket
  • Tech purchase scheme
  • Unlimited access to LinkedIn learning solutions
  • Some of these benefits may be available only after you have passed your probationary period

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

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