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Senior IT Delivery Manager Guadalajara, Mexico

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Senior IT Delivery Manager Description

Job #: 52087
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a SENIOR SERVICE DELIVERY MANAGER. Scroll down to learn more about the position’s responsibilities and requirements.


  • Contribute to DMO - case studies, best practices from real engagements
  • Ensures location health in capacity and capability to maintain company needs and foster a culture of technical and delivery excellence at multiple levels
  • Delivery head is responsible for setting the technical path and making it become a reality
  • Assists in delivery, staffing, and participates in overall GDO <-> Practices alignment in each location
  • Acts as a practice delivery supervisor for in-scope practice projects
  • Takes part in pre-sales - review and consulting on the response on RFP - scope, solution (technology, accelerators, 3rd party, integration), estimates (efforts, timeline), resource plan
  • Helps with finding the right people for pre-sale conducting from Practice (SA, SME, BA, DM, QA). The goal of such activity - our proposal is reasonable from all perspectives - sounds technically consistent and reliable, budget is reasonable, estimates are reasonable (efforts, timeline), resource plan is feasible - and proposed solution can be delivered by EPAM and will be profitable for EPAM -> business is growing
  • Helps with staffing (focus Key staff only) - with staffing new projects by Key staff and with re-staffing (succession planning) for Key staff on existing projects. Tight collaboration with Geo Location(s) RMs is a must. The goal of such activity - staff projects with the right people and can start new projects (thus succession planning on Key staff is required)
  • Supervise new projects kick-off - supervises transition from pre-sale to the development team (solution including all the technology-related aspects, estimates, resource planning, assumptions, constraints, risks), helps with the design of right solution using technology (accelerators, integration with 3rd party components) if not yet defined on pre-sales stage, helps with staffing of crucial staff (DM, SA, QA/BA/Dev Leads), helps with master project plan development and thus with the establishment of SDLC (processes, project delivery environment/infrastructure, tools (as for project management as well as for proper engineering - CI/CD, dev tools, etc.)
  • Performs continuous Delivery Assurance—the goal of activities - green status on projects under supervision
  • Review projects' delivery statuses of projects under their supervision regularly (weekly using DHM). It can be offline reviews or online with DMs of similar projects taking part (preferably). I.e., we have PDSv<->DMs communication channel
  • Has succession planning in place for Key staff in their location
  • Works with Geo Location(s) RMs to hire staff (focus on Key personnel) to develop practice in location(s). I.e., we have PDSv<->RMs communication channel
  • Performs regular project assessment (depends on different project types, timeline, maturity, etc. but the general recommendation to do in-depth project assessment quarterly)
  • Proactively react on changes in project's status, helps with Amber status overcoming, a project in Red status close supervision/handling (up to hands-on involvement though better not, really)
  • Education/Knowledge Management
  • Collaborate with CDP (can be via Geolocation RMS) on the development of necessary training for personnel. Not just technical related but business domain-related as well. Goal - to have a kind of "onboarding plan" for newcomers to Solution Practice and to help people get up-to-speed in a short period
  • Collaborate with corresponding CCs (if exist) on development of accelerators, suggests demand for SA and thus impacts on the growth of SA as in # as well as in knowledge
  • Contribute to DMO - case studies, best practices from real engagements


  • Expected experience in the following roles Delivery Lead, Delivery Manager, Project Manager, Solution Architect, Account Manager, Project Supervisor, Consultant
  • Minimum 4 years' experience in managing projects in Agile, Iterative, and Waterfall Methodologies, of which minimum two years should be demonstrated experience of Agile delivery approaches and Agile techniques
  • Ability to strategize and define enterprise-level solutions, as well as to deep dive into technical implementation details across both Cloud & Development
  • A deep and up-to-date understanding of DevOps best practices
  • Hands on experience in technology and software engineering practices with the ability to supervise and suggest competitive technical decisions and assure a winning mix of delivery practices applied on the project
  • High-level knowledge of Software Development Life Cycle. We should be able to participate in technical discussions as needed intelligently
  • Has managed the development of solutions for complex business needs
  • Excellent communication skills – oral, written, and presentation
  • Onsite experience of working directly with the customer is highly desirable

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

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