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Senior Account Manager (Insurance / FS) London, UK

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Senior Account Manager (Insurance / FS) Description

Job #: 53536
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Are you passionate about technology and its application in Financial Services? Are you customer-focused and enjoy delivering innovative digital solutions to clients? Do you have an eye for detail, while being able to keep sight of the bigger picture?

Then you have an opportunity to work with the best-in-class engineering and design teams as an ‘Senior Account Manager’ to Manage relationships across our Financial Services Business Unit.

Come and join EPAM where Engineering is in our DNA.

JOB OVERVIEW


EPAM recruits exceptionally talented people who have a passion for and take pride in their work, they are perfectionists in what they do. With rapid growth across all sectors, we are recruiting new Senior Account Manager to oversee management of EPAM clients’ relationships within the UK Financial Services business unit (which includes both payments, insurance, and banking customers).

The Account Manager will be accountable for the overall growth, profitability and client satisfaction within their portfolio. They will support the Business Development function as they secure new logos which will be additive to the AM portfolio, and will partner with our delivery management function to ensure the ongoing services are delivered to spec, time and budget.

Responsibilities

  • Co-ordinate the preparation of customer proposals and statements of work
  • Preparation and ownership of the Account Plan and long-term strategy, forming a deep understanding of your client and the market in which they operate
  • Accountable for PnL within portfolio
  • Participates in new business development
  • Deliver customer projects successfully in collaboration with EPAM delivery management
  • Manage customer expectations and relationship
  • Ensure that projects are delivered in line with EPAM process and methodologies
  • Address customer issues during an engagement
  • Make sure that the customer executes their responsibilities on the engagements
  • Identify and manage engagement risks and flag major issues early
  • Participate in overall project management, time estimation, and resource scheduling
  • Oversee engagement revenue and resource forecasts
  • Oversee engagement milestones, timesheets and billing information
  • Oversee the preparation of the weekly/monthly engagement reports
  • Oversee the estimations on time frames, quality and quantity of resources required to successfully implement projects; develops project plan incorporating all project variables
  • Establishes criteria concerning deliverability, performance, maintenance, design and costs
  • Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions
  • Contribute to and manage engagement and process improvements
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
  • Occasional mentoring of peers, including making sure that the offshore and onsite project team undertakes their duties effectively
  • Travel to client sites and nearshore delivery centres as required

Requirements

  • Hunger to consultatively sell new services, with a demonstrated track record of over delivery against targets
  • Deep understanding of the Financial Services industry. Ability to consult CXO level stakeholders on trends & opportunities with Digital, Business & Technology transformation
  • Senior Account Management experience within Banking and Finance Services industry (ideally Insurance) and experience managing and working with offshore application development teams (preferably Eastern Europe)
  • 5+ years of outsourcing account/delivery management
  • Strong understanding of software development, business consultancy and design
  • Excellent communication, presentation, organizational, and planning skills are necessary
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment
  • Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred

We offer

  • We offer a range of discretionary benefits from time to time, including
  • Group personal pension plan, life assurance and income protection
  • Private medical insurance, private dental care and critical illness cover
  • Cycle scheme and season ticket loan
  • Employee assistance program
  • Gym discount, Friday lunch, on-site massage and social events
  • 1 day off for your wedding and baby basket
  • Tech purchase scheme
  • Unlimited access to LinkedIn learning solutions
  • Some of these benefits may be available only after you have passed your probationary period

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

A day in the life

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