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UX Researcher Kansas City, MO, USA

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UX Researcher Description

Job #: 53592
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are a motivated, self-starter who is passionate about Design and its various dimensions. You enjoy living by the your craft and developing user-centered solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a UX Researcher. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
  • Identify and communicate research goals, set research strategy, create and implement research plans and scripts
  • Lead a range of generative and evaluative research methods including contextual inquiry, card sorting, usability testing, heuristic analysis, A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
  • Synthesize research and provide insights to key team members to drive design decisions
  • Influence the integration of goals and research findings into development processes and KPIs
  • Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
  • Facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
  • Serve as User Research Lead for new business activities, presentations, and estimates
  • Influence and gather stakeholder requirements and contribute to their translation into innovative design
  • Identify and reconcile discrepancies in the application of user-interface styles, patterns and standards across product groups and propose ways to ensure compliance
  • Investigate and recommend new and emerging research methods, technologies, and process improvements
  • Deliver compelling presentations of research findings and recommendations that influence product and service design throughout the development lifecycle
  • Collaborate with cross-functional design teams on process, interaction design and flows
  • Present research findings and design work to internal teams as and clients
  • Organize and delegate work to other experience designers as appropriate and provide mentorship
  • Contribute to the life of the firm through thought leadership

What You Have

  • 10+ years of research and design experience (including hands on experience with design) software
  • Master's degree in Human Factors Engineering, Human Computer Interaction, Cognitive Psychology or Ergonomics, or related area
  • Strong ability to lead user research, testing activities and deliverables
  • Experience with Qualitative mixed methods research methodologies
  • Stellar verbal and written communication skills
  • Ability to create and tell stories both internally and to clients
  • Ability to lead cross-functional teams
  • Experience working on enterprise digital product development (applications and websites)
  • High-level knowledge of user experience design process
  • Strong ability to lead user research, testing activities and deliverables
  • Excellent ability to explain complex design decisions to experts and laypeople

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 191147539

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