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IT Support Analyst Remote

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IT Support Analyst Description

Job #: 57619
EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

The remote option applies only to the Candidates who will be working from any location in Poland.


Are you an expert when it comes to providing technical application support? Do you have proven ability to solve complex issues, covering both technical and business needs? Currently we are looking for an IT Support Analyst.


Our client is one of the largest investment banks in the world.


  • Support the Service & Product Manager across several technical domains
  • Uphold high standards for timely issue resolution
  • Ensure workflows, processes, tooling, and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Maintain a knowledge database
  • Participate in project work and small development


  • Recent and proven experience of Unix, Linux, SQL, Shell scripting and batch scheduling tools as well as web server technologies such as WebSphere, Apache and/or Tomcat
  • Natural ability to solve complex issues
  • Strong analytical, problem-solving, and synthesizing skills (you know how to figure stuff out)
  • Supported both packaged and custom solutions
  • Banking know-how
  • Demonstrate technical expertise and have worked in a Production environment
  • Flexible approach to working hours and role
  • Confident communication that can explain technology to non-technical audiences
  • Understanding client needs and translating this into products and services

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

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