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Technical Account Manager Kharkiv, Ukraine or Remote

Technical Account Manager Description

Job #: 61645
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are strategic, resilient, engaging with people, and a natural self-starter. You have a passion for solving complex problems. Years of expertise in a combination of information technology, media & entertainment or project functions within Gaming and Media. If this sounds like you, this could be the perfect opportunity to join EPAM as an Account Technical Manager.

Responsibilities

  • Build/maintain a functional channel of communication with key gaming clients, building rapport and understanding their business and technical needs
  • Proactively identify new customer necessities, expand opportunities and drive negotiation up to the contracting stage
  • Driving onboarding process and ensuring successful support in early adoption phases
  • Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
  • Tracking and reporting on key account health metrics, driving any changes needed
  • Develop and oversee delivery approaches
  • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio needs

Requirements

  • 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
  • Knowledge of technical platforms, business models, subject matter, and trends - with a general industry focus including
  • Strong problem solving and creative thinking abilities
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
  • Experience in managing and monitoring performance metrics across large scale accounts or engineering programs/portfolios
  • Exceptional leadership/management skills and super oral and written communication skills, with seasoned presentation skills
  • Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management, and product development
  • Strong interpersonal and communication skills both verbal and written, EN- B2
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen; strategic skills; common sense
  • Effectively manages up and down
  • Strong negotiation skills

Nice to have

  • Passion for gaming
  • Basic technical knowledge of platforms, cloud, backend, or web development
  • Technical presales experience

We offer

  • Competitive compensation depending on experience and skills
  • Individual career path
  • Unlimited access to LinkedIn learning solutions
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with native speakers (certified English teachers)
  • Flexible work hours
Learn more about EPAM in Ukraine

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