305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior Delivery Director Hoofddorp, Netherlands
Senior Delivery Director Description
ABOUT THE ROLE
Do you want to join a team of globally renowned and award-winning Designers and Technologists, who are passionate about what they do and how they do it? Do you want to play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define a culture of continuous improvement, while being accountable for the overall project delivery, client satisfaction and P&L management?
The role will be to manage a portfolio of EPAM clients’ and key stakeholder relationships. The Senior Delivery Director will be accountable for the overall project delivery, client satisfaction and management of the P&L while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it. You will play a key role building strong business / technology relationships and taking a ‘hands on’ approach to drive a culture of continuous improvement.
Responsibilities
- Oversee account portfolio from financial, project delivery, and sourcing, perspectives; ensure robust governance is implemented at the account level
- Provide thought leadership to solve business challenges leveraging technology to create market differentiation, realise efficiencies, and improve user experiences
- Manage key customer relationships and expectations; identify opportunities to up/cross-sell products and services through building trusted advisor relationships
- Participates in new business development and discovery-led projects, co-ordinate preparation of proposals and statements of work working with EPAM competencies and experts
- Work with multi-disciplined teams of product owners, designers and technologists to define delivery plans, estimates and risk management strategies
- Implement and manage a planning cycle including clear progress reporting, tracking of deliverables, issue and risk management and effective resource allocation across the portfolio
- Coordinate involvement of EPAM competencies and consultants within the engagement lifecycle to ensure we deliver best in class solutions that maximise customer value
- Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver
- Mentoring of peers, including making sure that remote and onsite project team undertakes their duties effectively
Requirements
- Proven experience of managing delivery of an organization of 60-120 FTE and high business impact engagements executed at pace and of a similar size
- Over 10 years’ experience working in consulting or outsourcing organisations in technology and / or engagement leadership capacity
- Able to combine business knowledge, technology expertise, and modern delivery practices to projects to achieve ambitions outcomes for clients
- In-depth knowledge and understanding of agile methodologies; proven track record devising and implementing continuous improvement and cultural change initiatives
- Requires the ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
- Strong people management skills, proven track record bringing diverse people together (internal/external stakeholders) and fostering a sense of team and purpose
- Excellent communication, presentation, and organisation skills are necessary, extensive experience working with multi-disciplinary and multi-cultural distributed teams preferable
- Minimum of a bachelor’s degree in a STEM subject, with MBA or equivalent business experience desired
- Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work under pressure in a fast-paced work environment
- Fluent Dutch
- Proven experience in software engineering or development roles, with knowledge and experience with modern software development languages and frameworks
We Offer
- Pension Plan scheme
- 26 paid holiday days
- Commuting to work- costs reimbursement
- Laptop + Corporate Simcard + Corporate Mobile Device (subject to certain eligibility requirements)
- Referral bonuses
- Employee Assistance Program
- EPAM Employee Stock Purchase Plan (ESPP)
- Flexible and remote working opportunities
- Global travel medical and accident insurance
- Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
- Certain benefits and perks may be subject to eligibility requirements
About EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
