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BOT Delivery Manager Wroclaw, Poland

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BOT Delivery Manager Description

Job #: 65330
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


We’re looking for a Team Lead with 5 years of experience in technology or End User Support function and with at least 3 year of experience in Chat Bot technology to join Chat Bot Competence Center Team. You will be part of a highly motivated and talented group where innovation in not only encouraged but expected!. You will be the main contributor in regards to defining and guiding the team in the right direction.

ABOUT THE PROJECT


Our client is one of the largest investment banks in the world

Responsibilities

  • Lead the international Chat Bot Competence Center teams in India and Poland
  • Define the right priorities to make sure the focus of the teams on meeting the strategy
  • Inspire the teams and workout visions and strategies
  • Establish the Chat Bot Competence Center as a go to address for the new technology
  • Work closely with Product / Service Owners, Engineering and Operations team, Problem Management teams to define the overall processes
  • Transform the status quo model into a futuristic service offering

Requirements

  • Ability to proactively drive things forward and have an entrepreneurial approach to deal with challenges
  • Strong leadership and team player
  • Experience in Customer Management and End User Experience
  • An excellent communicator with very good English skills (both written and spoken) as you will have to communicate to high-level management
  • Ability to manage independently team activities and tight deadlines
  • Process-oriented and good in documentation
  • Business domain knowledge in the financial industry and in end user space
  • Creative and innovative mindset
  • Experience in Service Desk processes and self-help implementations
  • Very good understanding in AI implementation

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Mentoring programs with experts that will help you to grow
  • Discount on Apple products up to 10%
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

A day in the life

SALMAN TALAT
Account Manager
Toronto, Canada

IRYNA KOVALENKO
Delivery Manager
Kyiv, Ukraine

JAN MAZUREK 
Senior Business Analyst
Gdansk, Poland

DANIELLA KOROSSY
Project Manager
Budapest, Hungary

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