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Cloud Support Engineer (Platform - CN) Tokyo, Japan

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Cloud Support Engineer (Platform - CN) Description

Job #: 71378
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


EPAM Systems provides 24/7 support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Tokyo, Japan. Cloud Support Engineer/Developer Tools Specialist will provide support for Cloud Platform products, solutions and APIs, including App Engine, Cloud SQL, Cloud Functions and others.

We Value


Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
  • Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Follow notification and escalation procedures
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions

Requirements

  • Proficient in at least one of Java, Python, PHP, Go or Node.Js
  • Understanding Cloud technology such as AWS, Google Cloud, Azure
  • Comfortable working on Linux-based systems
  • Comfort and experience using SQL (any dialect) to extract and manipulate data
  • Hands on experience with web protocols (HTTP, TLS, etc.)
  • Experience with services API development as well as creating REST and JSON APIs
  • Ability to read and understand code and able to write code samples to reproduce customer issues
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces
  • Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
  • A strong sense of business ownership and customer focus
  • Native or fully fluent Mandarin communication
  • Business level English communication (reading/writing/speaking)

Nice to have

  • Understanding software development lifecycle
  • Experience with CI/CD environment
  • Experience with deployment tool such as Jenkins
  • Experience with Platform-as-a-Service (PaaS)
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

A day in the life

SALMAN TALAT
Account Manager
Toronto, Canada

IRYNA KOVALENKO
Delivery Manager
Kyiv, Ukraine

JAN MAZUREK 
Senior Business Analyst
Gdansk, Poland

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