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ServiceNow Consultant Sofia, Bulgaria

ServiceNow Consultant Description

Job #: 82689


EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


We are seeking a driven and innovative ITSM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions build on ServiceNow platform. In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.

What You’ll Do

  • Drive requirement gathering and analysis
  • Create User Stories / Requirements specifications
  • Design and improve processes in ITSM and adjacent domains
  • Serve as a process subject matter expert to the customer and members of the team
  • Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
  • Create and maintain process documentation
  • Participate in pre-sales activities and demos

What You Have

  • Experience in designing and improvement of processes in ITSM and adjacent domains
  • Knowledge of UML, IDEF0, BPMN
  • Strong communication, negotiation and presentation skills
  • Solid understanding of Agile methodologies
  • Solid understanding of ITIL
  • Experience in working directly with technical and business stakeholders on the customer’s side
  • Ability to perform work effectively and in due time
  • Attention to details, diligence, ability to accomplish tasks fully
  • Proactive position: ask questions; propose solutions; etc
  • Experience with writing good documentation
  • Relevant ServiceNow certification
  • English at C1+ level

We offer

  • Opportunity to engineer your future
  • Personal development program that will allow you to be valued for your strengths
  • Wide range of professional trainings and workshops
  • Broad projects variety and possible mobility between projects over the time
  • Collaborate in a multicultural environment and exchange best practices with colleagues around the world
  • Varied social benefits; Sports, Transportation and Health programs
  • Work-life balance and flexible schedule, team buildings and sport opportunities
  • Modern office in the new Infinity Tower business center
  • Remote By Design™ - we provide you with virtual working environment making you able to be productive and work from any location – being your home, a nice sunny terrace, summer or any of the EPAM offices all around the globe

Great! What's Next?

  • Send us your up-to-date CV or LinkedIn profile, representing your skills and past projects’ achievements
  • We’ll get in touch with you and help you ensure you’ve identified the most suitable role we have for you based on your strengths and passion
  • We’ll invite you for follow up technical conversations with your potential future colleagues and/or project, which can be done face to face in a calm meeting room at our office or via video conferencing call from your cozy place
  • At the end we will align how we can best proceed further in a mutual agreement
  • P.S. Want to prepare better and Grow yourself? Check our training and development resources and tailor your own PDP – free for any passionate IT professional at

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