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ServiceNow Consultant Sofia, Bulgaria

ServiceNow Consultant Description

Job #: 82689

WHY EPAM?


EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


We are seeking a driven and innovative ITSM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions build on ServiceNow platform. In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.

What You’ll Do

  • Drive requirement gathering and analysis
  • Create User Stories / Requirements specifications
  • Design and improve processes in ITSM and adjacent domains
  • Serve as a process subject matter expert to the customer and members of the team
  • Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
  • Create and maintain process documentation
  • Participate in pre-sales activities and demos

What You Have

  • Experience in designing and improvement of processes in ITSM and adjacent domains
  • Knowledge of UML, IDEF0, BPMN
  • Strong communication, negotiation and presentation skills
  • Solid understanding of Agile methodologies
  • Solid understanding of ITIL
  • Experience in working directly with technical and business stakeholders on the customer’s side
  • Ability to perform work effectively and in due time
  • Attention to details, diligence, ability to accomplish tasks fully
  • Proactive position: ask questions; propose solutions; etc
  • Experience with writing good documentation
  • Relevant ServiceNow certification
  • English at C1+ level

We offer

  • Opportunity to engineer your future
  • Personal development program that will allow you to be valued for your strengths
  • Wide range of professional trainings and workshops
  • Broad projects variety and possible mobility between projects over the time
  • Collaborate in a multicultural environment and exchange best practices with colleagues around the world
  • Varied social benefits; Sports, Transportation and Health programs
  • Work-life balance and flexible schedule, team buildings and sport opportunities
  • Modern office in the new Infinity Tower business center
  • Remote By Design™ - we provide you with virtual working environment making you able to be productive and work from any location – being your home, a nice sunny terrace, summer or any of the EPAM offices all around the globe

Great! What's Next?

  • Send us your up-to-date CV or LinkedIn profile, representing your skills and past projects’ achievements
  • We’ll get in touch with you and help you ensure you’ve identified the most suitable role we have for you based on your strengths and passion
  • We’ll invite you for follow up technical conversations with your potential future colleagues and/or project, which can be done face to face in a calm meeting room at our office or via video conferencing call from your cozy place
  • At the end we will align how we can best proceed further in a mutual agreement
  • P.S. Want to prepare better and Grow yourself? Check our training and development resources and tailor your own PDP – free for any passionate IT professional at https://grow.telescopeai.com

A day in the life

SALMAN TALAT
Account Manager
Toronto, Canada

IRYNA KOVALENKO
Delivery Manager
Kyiv, Ukraine

JAN MAZUREK 
Senior Business Analyst
Gdansk, Poland

Hello. How Can We Help You?

Get in touch with us. We'd love to hear from you.

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