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Senior Business Analyst – Mulesoft Hong Kong, Hong Kong SAR

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Senior Business Analyst – Mulesoft Description

Job #: 86212
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


We are looking for a Senior Business Analyst – Mulesoft to join our team.

What You’ll Do

  • Business Analysis Approach planning, including Business Analysis Information Management, Stakeholder Engagement & Communication (artifacts templates, document structure, process flow, etc.)
  • Collaboration with stakeholders (i.e. business representatives, SMEs, Development and QA teams, etc.)
  • Translation of business needs into requirements (Functional, Non-functional, Transition)
  • Requirements elicitation using different techniques, i.e., participating or facilitating workshops, stakeholder interviews, solution review meetings, etc
  • Create and maintain high-quality business analysis artifacts and requirement documentation, i.e., specifications, requirement documents, User stories including Acceptance Criteria, Wireframes, etc
  • Ensure requirements are captured, scopes are controlled, and expectations are met
  • Establish and maintain professional and consultative relationships with customers
  • Maintain expertise and knowledge of the business domain, technologies, and solutions
  • Participate and support sales activities

What You Have

  • Experience of 4+ years as a Business Analyst
  • Proficient in SQL, Marketing Cloud Server-Side JavaScript (SSJS), and MuleSoft Integration experience
  • AMP script and HTML knowledge
  • Commercial IT experience is a plus (understanding of Sales, Marketing, Market Access functions, etc.)
  • Experience building integration solutions with multiple toolsets or middleware solutions, with a preference for open-source and cloud solutions
  • Experience in working in an agile product delivery mode (SAFe experience is nice to have)
  • Attention to detail, customer-oriented approach, effective listening, anticipating customer offers, and sharing customer's concerns
  • 3+ years of experience with REST and SOAP API is a plus
  • Good to have Salesforce Marketing cloud certification (Admin and/or Email Specialist)
  • Good to have a Marketing cloud developer and MuleSoft certification
  • Good to have experience in troubleshooting, problem-solving, maintaining, and supporting SFMC
  • Excellent verbal, written & communication skills in English
  • Native or Fluent Japanese (N1 JPTL) communication

We offer

  • Innovative solutions delivery to the world’s digital changes
  • Opportunities for self-realization
  • Work-life balance and flexible schedule
  • Friendly team and enjoyable working environment
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off

A day in the life

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