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Senior Infrastructure Support Engineer Remote

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Senior Infrastructure Support Engineer Description

We are currently seeking an experienced remote Senior Infrastructure Support Engineer to join our team. In this role, you will be responsible for monitoring windows-based systems, carrying out basic network administering and troubleshooting, and working effectively without needing explicit instructions. You will display a high level of self-direction when it comes to high-level tasks.

This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.



  • Monitor Windows-based systems and carry out basic network administering and troubleshooting
  • Administer patching and software deployment areas (SCCM and Intune)
  • Work effectively without needing explicit instructions and display a high level of self-direction when it comes to high-level tasks
  • Troubleshoot and provide technical support for Windows-based systems
  • Write scripts using PowerShell for automation and other tasks as needed
  • Ensure adherence to ITIL standards and best practices for infrastructure support
  • Maintain and update technical documentation for infrastructure systems


  • Minimum of 3 years of experience in Infrastructure Support Engineering
  • Expertise in monitoring of Windows-based systems, practical admin experience with SCOM is an advantage
  • Proficiency with administering patching and software deployment areas (SCCM and Intune)
  • Strong scripting skills (PowerShell)
  • Expertise in Windows Administering
  • Basic network administering and troubleshooting skills
  • Advanced troubleshooting skills
  • Good verbal and written skills in English at a B2+ level

Nice to have

  • Proficiency with Azure infrastructure (as an MS Systems Engineer)
  • Background in virtualization (Hyper-V, VMWare, Failover clustering)
  • Skilled in MS System Center - SCOM, SCCM, SCO, SC HVMM
  • Knowledge of NTFS
  • Proficiency with Office 365 and Microsoft Exchange
  • ITIL Foundation, ServiceNOW, Asset Management (CMDB) knowledge
  • Ability to write technical documentation in English
  • Basic knowledge of network monitoring
  • Experience with databases and Jenkins administering

We offer

  • We connect like-minded people::
    • Delivering innovative solutions to industry leaders, making a global impact
    • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
    • Opportunity to work abroad for up to two months per year
    • Relocation opportunities within our offices in 55+ countries
    • Corporate and social events
  • We invest in your growth: :
    • Leadership development, career advising, soft skills and well-being programs
    • Certifications, including GCP, Azure and AWS
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
    • Free English classes with certified teachers
  • We cover it all::
    • Participation in the Employee Stock Purchase Plan
    • Monetary bonuses for engaging in the referral program
    • Comprehensive medical & family care package
    • Four trust days per year for personal needs
    • Discounts for fitness clubs
    • Benefits package (hotels, restaurants, stores and services)

EPAM Armenia is a team of 900+ talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.



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