A Net Promoter Score (NPS)* is a customer loyalty metric on a scale from -100 to 100, based on how likely respondents are to recommend a product or service. According to Survey Monkey*, the industry average NPS is 31. Although EPAM scores were high, we realize there is much more work to do - feedback provided by you will ensure we are armed with the knowledge of what we need to do to improve our delivery and provide you with the highest quality of service.
*A Net Promoter Score (NPS) is a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix Systems.
*Survey Monkey anonymized and aggregated the average responses from all of the customers who distributed the survey. The data comes from organizations of every size (from 20 to 100,000 employees) and represents a diverse data set across industry segments, from technology to manufacturing.