A Net Promoter Score (NPS)* is a customer loyalty metric on a scale from -100 to 100, based on how likely respondents are to recommend a product or service. According to Survey Monkey*, the industry average NPS is 31. Although EPAM scores were higher than the industry average, we realize there is more work to do – your feedback will ensure we are armed with the knowledge to improve and provide you with the highest quality of service.


We heard you

Over the past year, we worked hard to improve based upon your suggestions and feedback from the previous CSAT. We are thrilled to report significant improvements:


WE TAKE YOUR FEEDBACK TO HEART


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WHAT YOU FOUND UNIQUE ABOUT EPAM

Participants recognized our continued focus on quality, engineering, and technical team players. These capabilities are highly important to us, and we will continue to deliver uncompromised excellence in these services to our clients.

 

*A Net Promoter Score (NPS) is a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix Systems.

*Survey Monkey anonymized and aggregated the average responses from all of the customers who distributed the survey. The data comes from organizations of every size (from 20 to 100,000 employees) and represents a diverse data set across industry segments, from technology to manufacturing.