2018 Customer Satisfaction Survey
Net Promoter Score
THE STATS ARE IN AND WE RECEIVED TOP SCORES FROM OUR CLIENTS IN THESE CATEGORIES
In 2018, our focus on quality of delivered solutions remained critical to customer satisfaction. We will continue to focus on technical excellence as the demand for digital business transformation services grows.
Participants were also satisfied with our ability to supply qualified resources and with our response to changes in expectations, scope, and timeline. These capabilities are highly important to us, and we will continue to deliver uncompromised excellence in these services to our clients.
Global Business Changes
We have made organizational changes to allow EPAM to deliver the best value we can via the proper orchestration of consulting, design, and core engineering capabilities, complimented with externally and internally developed IP. Our most experienced leaders will focus on providing the right level of mentoring to our teams across key accounts to successfully scale with client needs.
Expansion of our consulting practice
We have also introduced new competency consulting groups, each bringing a unique set of experiences and capabilities across EPAM’s project value-chain.
EPAM has always maintained a ‘Start-up’ mentality and worked closely with clients to facilitate Innovation workshops, hackathons and established garages in our core global locations. In the last year, we have also launched a number of internal programs and initiatives to enhance our innovation capabilities.
EPAM has a long history using Agile development and in the past 12 months the Agile Competency Center has been focused on building capability with agile-at-scale1, specifically in the following areas.
 Agile-at-scale has recently received attention in the press - Harvard Business Review's May-June edition headlined agile-at-scale as a means to competitive advantage in a turbulent business environment.
HOW OUR CLIENTS DESCRIBED THEIR COMPANY CULTURE
At the same time, clients who are most satisfied with our services are much more likely to accept a data-driven culture (40% of promoters agree that decisions at their company are always driven by data).
Our purpose and vision are focused on delivering customer results relentlessly. As our customers face accelerating disruptive challenges, it’s more critical than ever that we have a deep understanding of your priorities and can proactively help you manage change. CSAT is a step on our journey to becoming a more customer-obsessed organization. Thank you for your participation!