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driving digital transformation within claims organizations

Shifting Perspectives: The New Opportunities Driving Digital Transformation Within Claims Organizations

driving digital transformation within claims organizations

Shifting Perspectives: The New Opportunities Driving Digital Transformation Within Claims Organizations

 

Insurance claims organizations have been navigating seismic shifts across the industry over the last several years. Elevated customer expectations and evolving economic influences have positioned claims organizations to be viewed as key customer engagement points and critical operational excellence centers versus pure cost centers with a take-it or leave-it experience.

This white paper will provide insight into:

  • Challenges and drivers that claims organizations face
  • What’s informing digital transformance
  • Improvements to overall customer experience

INSURANCE COMPANIES CONTINUE TO EXPLORE SOLUTIONS AND TO INVEST IN THE FOLLOWING AREAS WHICH DIRECTLY INFLUENCE CLAIMS TRANSFORMATION.

CUSTOMER
PORTAL

CUSTOMER RELATIONSHIP MANAGEMENT

PREDICTIVE ANALYTICS

CLAIMS

BI ANALYTICS/ REPORTING

Download the white paper.

Authors

STEVEN TESLER
Principal, Insurance Business Consulting, EPAM

BRIAN DRIMER
Senior Manager, Insurance Business Consulting, EPAM

 

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