Forrester Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers

September 26, 2016

According to Forrester’s Global Business Technographics® Priorities and Journey Survey, 2016, 72% of global business decision-makers believe that improving the customer experience is likely to be among their organization’s top business priorities this year, and 64% say that addressing their customers’ rising expectations is also likely to be one of those top priorities... But clients struggle to sort through the hype and marketing spin around digital technology and provider capabilities.

This complimentary Forrester report is geared at helping users cut through the clutter of marketing material currently out there pointing to how to improve customer experience, and analyzes the broad landscape of services providers vying to be end-to-end digital transformation partners.