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HFS Top 10 Travel, Hospitality, and Logistics Service Providers 2018

Analyst Report
  • Travel & Hospitality

Like most sectors, digital disruption greatly impacts the Travel, Hospitality and Logistics (THL) industry, and businesses are trying to navigate these waves of technology change. Consumers today expect an intuitive, personalized, omnichannel digital experience throughout each touchpoint of the travel journey from researching destinations to booking transportation and accommodations. With these evolving consumer expectations and the emergence of next-gen technology platforms, THL companies need to rely on service providers to modernize legacy technology, focus on innovation and withstand disruption.

In October 2018, HFS Research released its report, Top 10 Travel, Hospitality and Logistics Service Providers, which examines the services landscape for leading providers that support and enable the digital transformation of THL companies. The report analyzes the capabilities of 21 service providers across the THL value chain and ranks them across three primary categories and seven subcategories, including the ability to execute, innovation capability and voice of the customer.

EPAM ranked #10 in this report and was recognized as a “nimble player with engineering excellence at its core.” The report highlights EPAM’s 15+ years of experience working with leading THL companies to deliver industry-specific solutions, including our recent work in:

  • Developing Hotel.com’s mobile app, winner of the 2018 MediaPost Appy Award in the Travel & Tourism Category;
  • Collaborating with HERE Technologies to create and deliver innovative asset tracking solutions for the transportation, logistics, distribution and fleet management industries;
  • Designing a new digital wayfinding system to guide customers through the airport with Southwest Airlines, which was recognized with the 2018 Service Design Award in the “Best in Private Sector” category; and
  • Partnering with WorkFusion for the provision of smart automation solutions to travel and other industry clients.

If you are interested in learning more about the current services landscape in the THL industry and want to find the right partner for your business, download this complimentary report. 

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