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The Forrester Wave™: Global Digital Experience Agencies, Q4 2019

Analyst Report

Expectations for customer experience (CX) have never been higher, and companies are searching for opportunities to innovate their business platforms in ways that not only support their customers’ needs, but also offer flexibility for continuous improvement, which is vital to stay competitive in a rapidly changing market landscape. With that, there’s increasing demand for digital experience agencies that can help clients go beyond simple experience design by integrating strong engineering and consulting expertise into their delivery.

The Forrester Wave™: Global Digital Experience Agencies, Q4 2019 report identifies 14 of the top global providers in this space and scores them against a 24-criteria evaluation scale, helping clients make more informed decisions when choosing an agency that can design and engineer an experience-led transformation for their customer-facing applications. According to the report, Forrester selects providers by weighing their ability to lead with experience and follow through with transformation, differentiate brand experiences, integrate and unite service offerings, and consistently deliver, regardless of location, industry or market.

EPAM was named a strong performer in the report and received the highest possible scores in the digital product engineering services, digital experience technology services, AI and ML services, and privacy and compliance services criteria. According to the report, “EPAM brings a strong engineering capability for building digital products” and “scores well in several strategy factors, including client co-innovation and employee experience.”

We encourage you to download a complimentary copy of the report to learn how agencies around the world are helping businesses differentiate their customer experiences. Forrester offers an in-depth analysis of the primary service segments, competencies and regions of digital experience agencies, helping you select partners that are best suited to meet your unique business needs.

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