Forrester Vendor Landscape: Service Design Agency Overview, 2015
According to a Forrester Vendor Landscape report on service design agencies from 2015, "The service design provider landscape has changed dramatically in a short time. Just two years ago, it was a sea of smaller firms concentrated in Europe. Today, a more varied profile emerges, with full-service design agencies and management consultancies claiming service design among their offerings."
"The field is moving from a lineup of small boutiques to a full-service provider model. Among service design agencies, some continue to specialize in targeted offerings like physical service design and organizational change,” Forrester reported. “But full-service digital and business systems providers have joined the game and bring new capabilities like quantitative analysis and business analytics to the field."
You can download the full report from Forrester here. If you’re interested in learning more about EPAM’s Service Design capabilities, please contact us today!
Explore
-
Analyst ReportHFS Top 10 Travel, Hospitality and Logistics Service Providers 2018
This complimentary report analyzes the capabilities of service providers across the Travel, Hospitality and Logistics value chain and ranks them across three primary categories and seven subcategories.
-
BlogMaking Intelligent Investments in the Airport Experience
-
BlogHCD in the R&D Lab
-
Event
Forrester CX Singapore 2019
-
Customer StoryCherry Blossom: Future of Home
EPAM Continuum partnered with one of the world’s largest home builders to create a lab for testing domestic innovations and advancing the future of home design.
Hello. How Can We Help You?
-
BECOME A CUSTOMER
-
JOIN OUR TEAM
-
SEND A MEDIA INQUIRY
-
BECOME AN INVESTOR
-
ASK US ANYTHING
