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Effective Employee Engagement: The Case for HR’s Migration to Process Automation

Regina Viadro

VP, Co-Head East and Midwest; IA Practice Adviser, EPAM US
Blog

While many core business-centric functions across industries have been getting an automation tune-up, Human Resources (HR) departments in many organizations have been slow to adopt or even experiment with intelligent automation, and have been largely relying on third party processing centers or fragmented software products to achieve a minimal degree of automation. At the same time, HR departments are realizing that implementing automation can generate significant efficiencies and increase accuracy and employee satisfaction. In fact, HR managers who do not fully automate lose an average of 14 hours a week manually completing tasks that could be automated, according to a CareerBuilder report.

As the HR industry continues shifting toward a self-service model, employees want more collaborative workspaces and to have more “intelligence” about their environment. On a daily basis, they experience a great deal of accuracy and predictability around shopping, banking, insurance and other customer-centric experiences. So, it’s no surprise that similar expectations are making their way into the workplace.

By applying RPA and sometimes Machine Learning technologies, Intelligent Automation can be tapped to increase employee or applicant engagement. With the help of automation tools, processes and functions can be modified or adapted to provide a wide-lens view into person-centric activities and demonstrate a high degree of thought process and employer concern at the organizational level, without necessarily investing in headcount. Here are a variety of ways that process automation tools can be used across the entire HR lifecycle:

Finding & Engaging New Talent

By utilizing machine learning and advanced analytics tools, HR departments can predict the need for future talent within an organization and be better prepared for the entire screening and application process. During the application process, HR teams can automatically store online submissions in a repository and assign to recruiters for review. HR personnel can also more easily and accurately identify the right job candidates with RPA, analytics and natural language processing (NLP) tools. From there, HR can engage the best talent by leveraging chatbots, RPA and machine learning.

Adaptation & Onboarding

Once a candidate is hired, these tools can be employed for background checks and tax form verification, as well as skills and behavioral assessments. Additionally, HR departments can automate sending confidentiality agreements, waivers and other forms to new hires and, after these are completed, sending them to the corresponding folders in the repository.

Professional Growth & Development

One of the most significant tasks for HR is assisting in employee retention. Part of that involves helping employees progress in their career. With automation tools such as RPA and analytics, aggregating feedback from peers becomes a breeze. More targeted and personalized campaigns to address skills gaps are made possible with machine learning and RPA.

Transitioning & Departure

When employees move between offices within the same country, relocate to other countries or simply leave the company, each action triggers system and shared services-driven events. Execution of these steps, which are often sensitive and require a high degree of accuracy, is important for many reasons: efficiency, accuracy, security, and more. Automation can help allow personnel to react quickly, either grant or revoke access based on predefined rules, and ultimately reduce errors.

Companies have been exploring intelligent automation for a variety of business processes aiming to reduce costs, improve customer experience, increase time to market, develop a greater degree of business intelligence and increase team scalability. What were once time-consuming tasks prone to human error are now faster, easier and more accurate with automation technologies. Though HR departments have been slow to understand the depth of benefits that process automation promises, the evolution is picking up momentum and is sure to completely transform HR operations.

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