The Resonance Test 33: Matt Sheehan
Passionate Opinions and Pure Water
Blog
Matt Sheehan is a passionate guy. As the President and CEO of Primo Water – North America’s leading single source provider of water dispensers, multi-gallon purified bottled water, and self-service refill water – he brings an undeniable sense of mission to his company culture, the retailers he works with, and thirsty customers. "I don’t care about being right, I care about getting it right," he says, adding: "It doesn’t matter where the ideas come from." That passion electrified his recent Resonance Test conversation with Kenji Ross, Senior Design Strategist at EPAM Continuum. Sheehan has strong opinions on many topics, among them: corporate values, Primo’s culture, ("If you have a big ego, Primo’s not a great place for you because we aren’t shy to tear apart some ideas,") being a public company, and the hiring process ("We’re pretty picky about the people who get to carry our flag,"). Sheehan gets particularly jazzed about getting out and talking with customers – "Let’s really go to talk to Nancy Jones at the Walmart on 2 Main Street" – to find out what really motivates them. The insight from this customer experience work, he says, "has been a thousand light bulbs for us."
-
BlogThe Value of Going Slightly Slower
How can you design digital products and services so that your customers won't feel like they’re being steered in a direction that’s completely out of their control?
-
BlogCognitive Bias and the Insurance Market
-
PodcastSilo Busting 11: EdTech Chat with Kevin Labick and Dmitry Krasovskiy
-
Podcast
Sachin Jain: The Resonance Test 57
-
White PaperHow Pandemic-Management Software Can Shape Your Company’s Future
By integrating pandemic management software into existing workflows, businesses can become more effective and efficient while minimizing disruption to workers during the COVID-19 pandemic and beyond.
Hello. How Can We Help You?
Get in touch with us. We'd love to hear from you.
