1 https://www.lonelyplanet.com/news/2016/10/14/travellers-holiday-inspiration-social-media/
2 https://think.storage.googleapis.com/docs/micro-moments-reshaping-travel-customer-journey-b.pdf
5 https://www.nytimes.com/2017/06/12/business/apps-soothe-the-packing-averse-traveler.html
6 http://customercommunications.com/digital-experiences-drive-customer-expectations/
7 http://www.cmo.com/adobe-digital-insights/articles/2017/4/25/ar-vr-wearables-travel-industry-trends-adi.html#gs.P2TQzmg
8 http://www.cmo.com/adobe-digital-insights/articles/2017/4/25/ar-vr-wearables-travel-industry-trends-adi.html#gs.P2TQzmg
9 https://www.aviva.co.uk/media-centre/story/17781/sun-sea-and-selfies-has-social-media-killed-the-ho
10 http://www.trustyou.com/press/study-reveals-travelers-prefer-summarized-review-content-full-text-reviews
11 https://www.forbes.com/sites/steveolenski/2016/06/27/the-danger-of-incentivizing-customer-reviews/#5944fc3a7def
As the travel industry addresses some of the major challenges that emerged as a result of the pandemic, airlines can turn to intelligent automation to improve experiences and operations.
In order to make your company’s transition successful, you need to consider three strategic factors—culture, technology, and behavior—before, during, and after going frictionless.
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