1 https://www.lonelyplanet.com/news/2016/10/14/travellers-holiday-inspiration-social-media/
2 https://think.storage.googleapis.com/docs/micro-moments-reshaping-travel-customer-journey-b.pdf
5 https://www.nytimes.com/2017/06/12/business/apps-soothe-the-packing-averse-traveler.html
6 http://customercommunications.com/digital-experiences-drive-customer-expectations/
7 http://www.cmo.com/adobe-digital-insights/articles/2017/4/25/ar-vr-wearables-travel-industry-trends-adi.html#gs.P2TQzmg
8 http://www.cmo.com/adobe-digital-insights/articles/2017/4/25/ar-vr-wearables-travel-industry-trends-adi.html#gs.P2TQzmg
9 https://www.aviva.co.uk/media-centre/story/17781/sun-sea-and-selfies-has-social-media-killed-the-ho
10 http://www.trustyou.com/press/study-reveals-travelers-prefer-summarized-review-content-full-text-reviews
11 https://www.forbes.com/sites/steveolenski/2016/06/27/the-danger-of-incentivizing-customer-reviews/#5944fc3a7def
It’s important that airlines develop their experiences in responsible ways—by prototyping their ideas, and testing them in appropriate contexts. Read more.
While Southwest delivers exceptional in-flight hospitality, they needed to improve in-airport customer experiences. EPAM Continuum designed a digital wayfinding system so their customers could travel confidently.
