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A Gradual Revolution: Evaluating Digital Transformation in the Insurance Industry

Michael Nicholls

Managing Principal, Financial Services Consulting, EPAM UK
White Paper
  • Insurance
  • Financial Services

Arguably, the insurance industry in Europe and across the globe has always been a follower rather than a leader in the adoption of technology, with the rolling out of innovative practices, such as digital channels and process automation, being belated – and even resisted – by many insurers. As a result, digital transformation in insurance has been a very gradual, ongoing revolution.

Despite insurance’s ‘laggard’ status, however, there has been significant activity in the way of digital transformation throughout the industry since the mid-2000s. This white paper from EPAM’s Banking, Financial Services and Insurance (BFSI) Practice chronicles this activity from the following angles:

  • Examples of Present-Day Digital Transformation
  • The Impact of Digital Transformation
  • Digital Transformation and the Fragmented Value Chain
  • The Political Response to Digital Transformation

Download the complete white paper to explore the latest developments in the insurance industry’s gradual revolution toward digital transformation.

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