Future Worlds: Travel Distribution and the Customer Experience in 2025
Welcome to the Digital Activation Decade, where several macro-trends are now ingrained in daily life and could significantly alter the travel landscape by 2025. As travelers utilize travel technology more in the consideration, transaction and planning process of the travel experience, new paradigms in the 8-Step Travel Journey emerge every day.
By 2025, all interactions with travelers will be almost exclusively digital in nature. However, the future state of the travel and hospitality industry remains uncertain. This white paper reveals:
- How the 8-Step Travel Journey could be transformed over the next ten years by emerging technologies
- Four scenarios that could alter the travel landscape by 2025
- Strategies to create optimal outcomes in any scenario
In this paper, the first in a series on the future of travel technology, learn more about digital strategies to successfully navigate these potential developments. Download the Future Worlds: Travel Distribution and the Customer Experience in 2025 white paper now.
-
BlogMaking Intelligent Investments in the Airport Experience
It’s important that airlines develop their experiences in responsible ways—by prototyping their ideas, and testing them in appropriate contexts. Read more.
-
In the NewsPartnership Helps Digital Strategy Take Off
-
In the NewsSouthwest Airlines & EPAM Continuum improve experience
-
Infographic
Gifting a Seamless Digital Journey to Holiday Travelers
-
Customer StorySouthwest Airlines: Digital Wayfinding Design & Prototype
While Southwest delivers exceptional in-flight hospitality, they needed to improve in-airport customer experiences. EPAM Continuum designed a digital wayfinding system so their customers could travel confidently.
Hello. How Can We Help You?
-
BECOME A CUSTOMER
-
JOIN OUR TEAM
-
SEND A MEDIA INQUIRY
-
BECOME AN INVESTOR
-
ASK US ANYTHING
