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Turner Entertainment Network: Next-Gen Television Viewing Experience

Customer Story
  • Media, Entertainment & Telecom

In the modern age of pervasive entertainment, television networks must compete not only with their industry peers, but with a vast array of free, subscription, user-generated, and viral content online. Turner’s flagship brands, TNT and TBS, knew they needed to offer viewers the ability to watch the programming of their choice whenever and wherever they happened to be. Leveraging the diverse skills of EPAM Continuum’s team, Turner set out to define a multiplatform viewing experience that would engage viewers and create an enhanced brand experience. EPAM Continuum developed the concept for Turner’s new online viewing platform, including the critical documentation and core design assets. Turner launched the first two components of this new online viewing platform, the TBS.com and TNTDrama.com sites, in June of 2014. Turner programming experienced triple digit increases in viewership when comparing year-over-year results. Site tracking showed that viewers were able to successfully navigate to desired content with greater speed and accuracy.

Key Challenges

Turner’s flagship brands, TNT and TBS, knew they needed to offer viewers the ability to watch the programming of their choice whenever and wherever they happen to be, and it had to be a premium experience. This new segment of viewers—those who’ve “binge-watched” their favorite shows online—is increasingly motivated to tune in to traditional, or linear, television to catch (or record) the latest episodes. It was critical, Turner executives knew, for their networks to better support their audiences’ new, multi-modal television viewing experience. Leveraging the diverse skills of EPAM Continuum’s team, Turner set out to define a multiplatform viewing experience that would engage viewers and create an enhanced brand experience.

Solution Highlights

EPAM Continuum developed the concept for Turner’s new online viewing platform, including the critical documentation and core design assets. This new platform is optimized for the key forms of connected devices (laptops, tablets, smartphones, smart TVs), and offers Turner’s online audiences a viewing experience that is effortless, individualized, and interactive. Turner launched the first two components of this new online viewing platform, the TBS.com and TNTDrama.com sites, in June of 2014. After making the switch, both sites experienced a significant increase in viewership.

The Results

Turner programming has experienced triple digit increases in viewership when comparing year-over-year results. Site tracking shows that viewers are able to successfully navigate to desired content with greater speed and accuracy. People using the platform to watch the NBA All-Star game increased 145%, and total video starts grew by 37%. All and all, an impressive beginning.

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