Banks Must Lose Their Baggage to Enable Customer Oriented Innovation
In a series of interviews with Finextra, a leading independent newswire and information source for the worldwide financial technology community, EPAM’s Balazs Fejes, SVP, global head of financial services business unit, discusses critical changes and struggles that the digital revolution has brought to banking.
As customer requirements are increasing, they raise the bar of service expectation and increase demand for precisely tailored solutions. Why are banks lagging behind leading retailers and falling short of providing a truly seamless, omnichannel experience? In the episode, Mr. Fejes outlines how to lose the “baggage” of obsolete back-office systems and rise up to customer expectations.