Consumers Unmasked: Key Findings

Video

Retail & Consumer

The consumer environment is changing more rapidly now than at any point in time, but how the last 18 months will impact the future is unknown. It has therefore never been more important to stay in tune with changing consumer habits.

In this video presented at the Forrester CX EMEA 2021, Alex van Gestel, VP of Consumer Products, shares insights from EPAM Continuum’s latest primary research. We have monitored changes in consumers attitudes, sentiment and behavior, and identified where businesses are currently investing to adapt to these shifting demands.

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Consumers Unmasked: The Growing Importance of Ethics

Consumers Unmasked: How is Loyalty Changing?

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