IT Leaders need to rethink the way they work and operate. With a distributed, remote workforce all using online video conferencing and collaboration services, many IT backend support services are stressed beyond their limits. To assist their internal clients, technology leaders must be prepared to deliver cloud services in line with their published SLAs and demonstrate an uninterrupted customer experience. Only providers that have built a robust and redundant architecture as well as disaster recovery plans, procedures and policies to respond to such a pandemic, will be able to manage the increased load. Per our view this report:
- Provides analysis of the threats and opportunities
- Identifies the events an IT leader should watch
- Outlines the actions and best practices an IT leader should take
- Summarizes how cloud providers are responding