CONSULT & DESIGN
Our Consulting & Design Services
White Space Business Design
Competition is fierce out there – your customers hold you to increasingly high standards. And the market is changing, too. You have to stay on top of it all, from new channels to altered consumer behaviors. We’ll help you find revenue streams that range from incremental to disruptive, refreshing and evolving, to fulfil your customers’ unmet needs, which might mean new products, expanded offerings or an entirely different business model.
Brand & Marketing
Whether you’re building a brand from the ground up or looking to reposition an existing one, we’ll define the right direction together. Then we’ll bring these plans to life using cutting-edge technologies, platforms and channels to make sure you stay ahead of the competition. Our team of brand strategists, marketers, psychologists and designers work collaboratively to create human-centered propositions that improve lives and drive performance.
Experience Transformation
You want to delight your customers and operate in a different league from your competition, and we create unique experiences that do those two things. Taking an integrated approach to strategy and execution, we make human-centric products and services that help you to consistently exceed your customers’ expectations and build strong, long-lasting relationships.
Organizational Enablement
Your people are the ones who will deliver on the promises of your strategy – it’s up to us, together, to empower them to do that. By defining and embracing the culture, processes and platforms at play in your organization, we can make sure everyone’s working toward the same vision.
Platform & Product Strategy
You need relevant, easy-to-use products for customers with evolving expectations. Our multi-disciplinary teams work with you to create custom strategies, build prototypes and introduce the right products to the market.
We help you envision and execute a unified platform, enabling experience and product data. You will gain a better understanding of your customer, creating consistent value across all product lines.
Enterprise Technology & Operations Transformation
Enterprise Technology & Operations Transformation
Improve the quality of your processes and operations while reducing costs. We’ll help you determine which processes need re-engineering and then we’ll deploy the right technologies for you, whether you’re building new enterprise capabilities into your existing platforms or just making your systems more adaptable.
Data & AI-Powered Transformation
Data is your most valuable asset. Wherever you are in your transformation journey, our engineers, consultants and data scientists will help you glean actionable information from your data. We’ll help you think about data products across product portfolios, not just running analytics reports.

Systems Thinking
Siloed thinking leads to siloed solutions. We take a different approach.
Our integrated consulting teams – across Business, Experience, Technology and Data – apply a systems thinking mindset to get to the heart of our clients’ challenges, achieving balance and harmony in the overarching business system that leads to meaningful, sustained outcomes.
Showcase
Turn up your volume and explore the work, thinking and methodologies that help us shape the future.
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In the News
Toward a More Human-Centered Approach to Hospital Stays
From wearables to new machine learning applications, advanced technologies can help improve the inpatient experience, says Rebecca Pinn of EPAM Continuum in a Healthcare IT News podcast.
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Blog
Consumers Unmasked 3: Need for Adaptability When Facing Unpredictability
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Blog
Lessons Learned in Commercializing mRNA Therapies