The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020
Businesses are adapting and becoming more flexible to meet consumer demands as a result of COVID-19 and a shift in customer priorities.
Forrester’s recent research looks at the role that Customer Experience (CX) leaders must take to help their businesses create CX strategies for experience innovation and evaluates the leading consulting practices that support these new experiences.
In this report you’ll find:
- What it takes to successfully deliver lasting CX transformations.
- What makes EPAM Continuum a strong performer as Forrester evaluates the top 12 global customer experience strategy consulting practices.
- The vendors who can support CX transformations.
Download your complimentary copy of the report to learn more.