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IT Program Director

  • Zurich, Switzerland
Job #: 42949
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


Currently we are looking for an IT Program Director for our Zurich office to make the team even stronger.

The role will be leading the Delivery for the Insurance industry, overseeing management of projects and together with Business Development/Account Management the client relationship. The Director, Delivery Management will be accountable for driving the delivery management organization, assuring top level project governance and assuring top management awareness, as well as guidance of project organization.

The role will be integrated into an end-to-end approach, collaborating closely with Business Consulting and Design, to deliver best in class solutions to our Insurance Clients. The role will provide technology leadership, mobilizing and motivating teams towards desired outcomes in complex delivery setups.


  • Provide hands-on responsibility for European Insurance delivery
  • Drive portfolio of program(s)/project(s) in line with client expectations with regards to scope, right-staffing, timelines, deliverables and quality. Addresses risk and issues through concrete action plans
  • Work hand in hand with client’s project and program counterparts
  • Take responsibility of specific leads, lead management, and qualification for the bid/financing, staffing, managing the client expectations
  • Work very closely with EPAM’s staffing to attract and retain talent, and grow the nearshore delivery team
  • Work closely with EPAM’s Business Consulting & Design teams as part of an integrated approach
  • Be responsible for maintaining and developing the project governance structure and is an active ambassador of the delivery quality for the setup
  • Serve as a point of escalation for the client and EPAM top management
  • Manage delivery for strategic accounts and major contribution into company best delivery management practices and processes
  • Be responsible for embracing the best engineering delivery practices, from inception until production adoption in the organization
  • Assume the leadership on strategic delivery efforts, defining strategies as well as approaches for delivery to the client
  • Be fully involved into the approach to generate additional value for the client and taking ownership of potential upsell, as well as new business development
  • Provide delivery against agreed scorecard and key performance indicators of utilization, productivity, and quality


  • Deep understanding of the insurance domain and associated technology agenda, with a strong exposure to InsureTech innovation (e.g. responsive products, big data, intelligent automation, predictive analytics, etc.)
  • Expected to have at least 12 years in IT and 8+ years in delivery management
  • Proven track record of managing successful delivery of organization of 70-150+ FTEs, or engagements of a similar size, with high business impact
  • Significant experience in managing a complete set of activities related to the project delivery in a company such as staffing, client management, delivery and execution
  • Advanced competency in landing new business, sustaining development and improving quality
  • Demonstrable experience in running multiple delivery streams, assuring proper governance on the top management level
  • Hands on in applying technology and software engineering practices with ability to supervise and suggest competitive technical decisions and assure a winning mix of delivery practices applied on the project
  • Business savvy and able to oversee delivery from financial, sourcing, development and business point of view
  • Recognized skills in forming vision, coherent approach to delivery across the organization
  • Able to dive deep into complex issues of the production delivery, run the root cause analysis, and propose solutions, pushing through all steps necessary to deliver
  • Ability to perform at senior level, assuring world-class services are delivered to the client across the board
  • Excellent presentation skills, able to impress and influence senior stakeholders
  • Able to stand for the team during the hard times, handling escalations, expert in a conflict solving, able to bring very fuzzy ideas and vision to a solid setup
  • Able to absorb, consult, coach and own strong delivery setups, resilient to stress
  • Leadership that is recognized for integrity, and a strong desire and ability to influence people, as well as achieve the best outcome for business
  • Minimum of a bachelor’s degree, MBA or equivalent business experience is preferred
  • Strong knowledge of and experience in service- and cloud-based solution architectures and deployments, able to provide technical leadership
  • Demonstrated experience in and knowledge of Scrum and Agile practices is essential
  • Good knowledge of Continuous Integration and DevOps best practices
  • Excellent German & English oral and written language skills

We offer

  • Experience exchange with colleagues all around the world
  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Develop integration modules for interacting with new systems and applications
  • Opportunities for self-realization
  • Friendly team and enjoyable working environment
  • Corporate and social events

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

A day in the life

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