Workforce Experience

Make work matter for your workforce through engaging, enabling and empowering experiences.

The future of work is the human-centric workplace.

Delight customers. Increase performance. Drive revenue growth. Attract and retain great talent. Close skill gaps. Foster collaboration. Inspire innovation. It all starts with a great workforce experience that is engaging, enabling and empowering. We’re the partner that can help you make that experience real.

With millions of workers in search of more than money from their jobs, a celebrated culture and authentic moments that matter throughout the employment journey aren’t just good for your people — they’re a competitive advantage.

Using our proven human-centered design approach, we help identify and close experience gaps across culture, leadership, teams, systems, technology and environment. Our approach will help you truly understand what your people see, do and feel, learning what matters most to them. Then, we’ll build, deploy and measure personalized experiences to inspire loyalty and commitment and improve performance.

Our Core
Focus Areas

Workforce Experience Transformation

You need to make your organization a great place to work. With our human-centered design expertise, we reimagine synergies between people, systems, technology, workplaces and workspaces to improve the workforce experience. We craft experiences that delight and empower your workforce, enabling improved productivity and engagement.

Employer Value Proposition & Brand Design

You need an employer brand that is positive, authentic, and attractive. We’ll partner with you to create one that is meaningful and memorable, making your people the focus in order to attract, grow and retain the best talent.

Workforce Enablement

You need your talent to achieve their target performance. We align jobs to purpose, empower manager coaching, embed learning in the flow of work, clarify roles and expectations, and optimize systems and resources to positively impact your people’s emotions, mindset and actions, successfully changing behavior.

Learning & Knowledge Experience Design

You need to foster growth within your workforce. We engage, enable and empower your people through formal and informal learning and knowledge experiences that are designed to build skills and capabilities, optimizing work performance.

Talent Sourcing

You need the right people. We help define, design and execute strategies for building, borrowing and redeploying talent to help you close critical skill gaps and develop fluid skill economies for the future of work. We also help make sure your workforce embodies the principles of diversity, equity, inclusion and belonging (DEIB).

Human-Centered Leadership & Teams

You need effective leaders and teams. Our advisory, coaching, workshops and learning experiences match practical content with on-the-job practice, effective feedback and authentic skill measurement to help you develop the empathetic leaders, managers and teams fundamental to creating great work and customer experiences.

Our Capabilities

AI-Enhanced Enablement & Optimized Production Operations
Human Skills in the World of AI
Employment Journey Research & Insights
Workforce Solutions Strategy, Design, Delivery & Optimization
Workforce Analytics
Physical & Digital Workspace Design
Human Performance Transformation & Optimization
Diversity, Equity, Inclusion & Belonging (DEIB) Synthesis

Work We’ve Done

End-to-End Learning & Content Services

Designed, developed, delivered and managed the onboarding and product upskilling for thousands of employees and vendors, achieving cost optimizations of 42% for a ‘big five’ tech giant.

Workforce Enablement Strategy

Developed and implemented a strategy to transform the workforce and culture from portfolio management to human-centered wealth management for a financial services firm.

Knowledge & Learning Development

Designed and developed a knowledge center and learning experiences to enable data-driven decisions, more accurate insights, better strategies and improved organizational outcomes for a multinational transportation company.

Future of Work Talent Pipeline Design

Developed talent marketplace strategy and design, including innovative ways to source, educate and develop nurses in the future for a healthcare solutions provider.

Learning & Knowledge Ecosystem Design

Developed a data-drive decision-making process to drastically improve the employee experience and prioritize investments in talent ecosystem technology for a multinational medical devices, pharmaceutical and CPG company.

Digital Platform Adoption

Implemented Pendo to facilitate adoption of Salesforce with contextual guidance, personalized self-service and measurable results for a large distributor of plumbing supplies, PVF, waterworks, and fire and fabrication products.

Workforce Transformation Strategy

Developed and implemented a strategy to build a new UX workforce, including skill profiles and competency framework, job descriptions, onboarding program curriculum and multi-level earning paths.

Enablement Design & Development

Designed, developed and implemented learning curriculum, change management tools and knowledge management to increase adoption, streamline business processes and enable employees to make data-driven decisions, leading to better business outcomes for a Fortune 500 global tech company.

Executive Education Program Future State

Uncovered deep insights and opportunity areas to evolve program structure, teaching methods, content and positioning to create a compelling offering in an ever-changing business landscape for an Ivy League university.

Intelligent Coaching App

Designed, developed and launched a mobile app that uses AI, guided recommendations, automated workflows, microlearning and real-time IoT data capture to help restaurant managers reduce pizza preparation time by six minutes and increase customer satisfaction scores by 20 points for a multinational restaurant chain.