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Program Director

  • Milan, Italy
Job #: 44672
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


Are you a technologist with passion for leading complex technology projects? Are you able to guide and advise customers and teams on technology decisions? Do you have strong soft skills with solid stakeholder management experience?

Then you have an opportunity to work with highly skilled and engaged teams across the globe on modern technical stacks and lead engagements with some of the biggest and most innovative customers.

Come join us!


Our Program Director will be responsible for overall project delivery, client satisfaction and expectation management for key EPAM client relationships. The Program Director will also drive a culture of continuous improvement, while ensuring that our deliverables are met in accordance to our strategy, on time and on budget.

You will be working alongside globally renowned and award-winning design, development and technology teams, who are passionate about what they do and how they do it. Projects range from 20-100 people with typical large-scale clients.


  • Delivery:
    • Lead experienced Agile teams in multi-location environments and ensure that they undertake their duties effectively, in order to deliver projects successfully on time and on budget
    • Participate in overall project management, time estimation, and resource scheduling activities
    • Prepare engagement revenue and resource forecasts, timesheet/billing information as well as weekly/monthly engagement reports
    • Act as single point of contact for EPAM delivery and technical work streams
    • Implement a program management structure across the client account
    • Establish criteria concerning deliverability, performance, maintenance, design and costs
    • Analyse client processes and recommend new business models, workflows, or innovative solutions
    • Identify and manage engagement risks and flag major issues early
    • Travel to client sites as needed
    • Report to multi-country Director of Delivery
  • Stakeholder Management:
    • Participate in new business development and co-ordinate the preparation of customer proposals and statements of work
    • Manage client expectations and key relationships, while ensuring good project governance and reporting
    • Address customer issues during an engagement in cooperation with the Account Manager
    • Hold the customer accountable for their responsibilities as part of the engagements
  • Strategy:
    • Contribute to and manage engagement and process improvements
    • Suggest innovative solutions to business problems/processes in order to provide marketing differentiation, efficiency improvements, and better user experiences
    • Mentor peers, including existing project leads within the client account


  • Extensive experience in IT service delivery; including at senior project/delivery management level managing distributed teams
  • Strong technical background (hands-on software development experience, preferably in Java, C++ or .NET)
  • Keen interest on latest technology trends
  • Strong grasp of Enterprise Architecture Patterns, ability to read and validate software architecture documentation
  • Ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team while meeting your deadlines
  • Advanced planning and management skills
  • Experience of hands on project management using Agile (Scrum, Kanban)
  • Fluent verbal and written Italian mandatory; English is a big plus

We offer

  • Competitive compensation depending on experience and skills
  • Opportunity to work on leading edge platforms, working in a fast-paced, agile, software engineering culture
  • Knowledge-sharing with colleagues from EPAM's global tech communities
  • Regular performance feedback and salary reviews
  • Opportunities for professional growth
  • Unlimited access to LinkedIn learning solutions

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

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