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Sap Commerce Cloud-Hybris Senior Business Analyst Sofia, Bulgaria or Remote

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Sap Commerce Cloud-Hybris Senior Business Analyst Description

Job #: 74015
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


You are a self -starter who can work without supervision and establish business analysis activities from scratch. You are experienced and customer-focused Business Analyst who has a keen interest in SAP Commerce Cloud and other areas across the eCommerce Domain. Your true calling is shaping software solutions that power established multinational businesses. You take initiative and solve problems. The key ingredients of your success are dedication and active collaboration - both with engineering teams and business representatives. You are a team player, whose motivation and curiosity can inspire the people around you. The fruits of your work excel with outstanding quality and accuracy – your engineering colleagues can’t wait to implement your requirements; the customers don’t start using a product until your user-guide is published.

If this sounds like you, this could be the perfect opportunity to join EPAM as a SAP COMMERCE CLOUD-HYBRIS SENIOR BUSINESS ANALYST and make our team even stronger.


  • Ensure excellent quality, innovation, data-driven decision making with focus on high customer satisfaction and great user experience
  • Participate in the discovery, analysis, design, and implementation of eCommerce platforms such as SAP Commerce Cloud
  • Apply specific functional knowledge of eCommerce to guide the design and implementation of the solution
  • Establish and manage business analysis activities
  • Elicit business requirements from stakeholders using various techniques
  • Evaluate proactively and critically the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs
  • Collect and analyze functional and non-functional software requirements and turn them into high quality specifications
  • Create Epics/Use Cases/User Stories based on selected formats
  • Create and maintain technical specifications, wireframes, workflow diagrams, processes and artifact templates
  • Lead User Acceptance Testing, prepare training materials and conduct training sessions
  • Work closely with internal and external stakeholders, collaborate with cross-functional teams (UX, business, operations, technical), manage expectations, and communicate clearly
  • Invest the necessary effort to be an undisputed hands-on expert on your actual product throughout the whole product lifecycle (till go-to-market)
  • Actively participate in EPAM internal knowledge sharing forums and conduct trainings


  • 5+ years of work experience as a Business Analyst in software development
  • At least 3 years of hands-on functional experience with SAP Hybris
  • At least one full lifecycle implementation of an eCommerce platform
  • 3+ years working with eCommerce business processes such as content management, product information management, order management, checkout, SEO
  • Strong knowledge of BA tools: modeling notations (UML, BPMN), diagram types and tools (Visio,, etc.), UI wireframing and prototyping (Balsamiq Mockups, InVision, etc.), backlog and wiki tools (JIRA, Confluence etc.)
  • Demonstrated experience with Agile methodologies such as Scrum, Kanban
  • Strong Product Backlog Management skills
  • Proven track record of end-to-end delivery experience for at least 3 software projects
  • Proactivity, ability to work without supervision, and decision-making skills
  • Strong communication skills to motivate and influence a wide range of EPAM and client stakeholders ranging from business leaders to software engineering teams
  • Excellent written and verbal communication skills in English

Nice to have

  • SAP Commerce Cloud Certification
  • Technical background
  • Experience with API products and API design principles

We offer

  • Opportunity to engineer your future
  • Personal development program that will allow you to be valued for your strengths
  • Wide range of professional trainings and workshops
  • Broad projects variety and possible mobility between projects over the time
  • Collaborate in a multicultural environment and exchange best practices with colleagues around the world
  • Varied social benefits; Sports, Transportation and Health programs
  • Employee Stock Purchase Plan
  • Work-life balance and flexible schedule, team buildings and sport opportunities
  • Modern office in the new Infinity Tower business center
  • Remote By Design™ - we provide you with virtual working environment making you able to be productive and work from any location – being your home, a nice sunny terrace, summer or any of the EPAM offices all around the globe

Great! What's Next?

  • Send us your up-to-date CV or LinkedIn profile, representing your skills and past projects’ achievements
  • We’ll get in touch with you and help you ensure you’ve identified the most suitable role we have for you based on your strengths and passion
  • We’ll invite you for follow up technical conversations with your potential future colleagues and/or project, which can be done face to face in a calm meeting room at our office or via video conferencing call from your cozy place
  • At the end we will align how we can best proceed further in a mutual agreement
  • P.S. Want to prepare better and Grow yourself? Check our training and development resources and tailor your own PDP – free for any passionate IT professional at



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EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

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COVID-19 vaccination is not a precondition for hire at EPAM. However, vaccination may be required to perform specific functions or to be engaged for a particular customer, depending on the circumstances.   When applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative.