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Senior Support Analyst, Genesys Weehawken, NJ, USA

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Senior Support Analyst, Genesys Description

Job #: 85156
We are looking for an experienced IT Support Analyst with Genesys experience to come on board and support our team in Stamford, CT, or Weehawken, NJ. You are curious, persistent, logical, and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM.

Req.#372671616

Responsibilities

  • Provide second level IT support regarding general requests, incidents, and problem management
  • Analyze and solve production issues
  • Communicate with Operations and other stakeholders
  • Maintain the knowledge database to support information transfers to incoming requests
  • Participate in production verification and testing of applications

Requirements

  • SME with 3-5 years of experience with Genesys Engage on-premises
  • Comfortable working with configuration and integration of Genesys voice platform
  • Knowledge of Genesys version 8.0.x
  • Proven history with Genesys SIP Server and GVP knowledge
  • Genesys Orchestration Server, Genesys Rules Engine knowledge
  • Strong understanding of UNIX/ LINUX system administration
  • DevOps experience preferred
  • Integration with Cisco TServer experience and IRD Routing Strategy development for Voice or async channels such as email a plus

Benefits

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • Employee Stock Purchase Program

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

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